What are the responsibilities and job description for the Community Outreach Worker position at Community Health Alliance of Pasadena?
Essential Duties and Responsibilities:
- Identifies/researches outreach locations for presentations
- Liaisons with community agencies to support development of an outreach calendar
- Drives financial results through the implementation of the outreach and enrollment plan for designated area
- Provides outreach presentations and distributes patient recruitment materials (i.e. brochures, fliers) at community locations and to individuals in the community to increase patient volume and health center revenue
- Counsels community members on their healthcare options (including Medi-Cal, Covered CA, and the Los Angeles County My Health LA Program), including the provision of health insurance screenings via the web-based screening tool.
- Helps community members complete health insurance application/submission for Medi-Cal, Covered CA, and the Los Angeles County My Health LA Program at a number of points-of-entry (including health insurance enrollment shop (s), at enrollment events, and in the health center setting)
- Adhere to all policies as set forth by Medi-Cal, Covered CA, and the Los Angeles County My Health LA Program
- Utilize Web based database system to enter and track outreach activities
- Supports follow-up with clients to ensure that they have activated their coverage (via payment to Covered CA or selection of a health plan and primary care provider via Medi-Cal)
- Supports retention activities for clients who have chosen ChapCare as their primary care provider.
- Attending in state and out of state conferences may be required.
- Other activities assigned as required
Qualifications
Experience & Education:
- High School Diploma required. Bachelor’s Degree in Marketing, Public Health, Communications or a related field (preferred).
- Certified Application Counselor (CAC) or Certified Enrollment Counselor (CEC) certification (preferred)
- Outreach and Community Engagement (preferred)
- Non-profit experience (preferred)
- Sales experience (preferred)
Skills:
- Demonstrates a commitment to the agency’s mission
- Should be comfortable developing relationships and working with key community stakeholders
- Comfortable and knowledgeable of the Health Care Industry a plus
- Strong presentation skills
- Excellent written and verbal skills (excellent grammar, spelling, and punctuation)
- Ability to read, analyze, and produce reports. Proficiency with Excel, Microsoft Office Suite
- Strong organizational skills and ability to multi-task
- Demonstrates cultural and linguistic competence. Bi-lingual (English-Spanish) a plus.
- Ability to work as a team member
- Ability to work evening and weekend hours as needed.
- Should be pleasant, neat, and well-groomed in representing the agency to the general public
- Must have a valid driver’s license and clear Department of Motor Vehicles record. This position requires the employee to drive 75% of the time in the assigned territory.