Crew Operations Coordinator

Barton & Gray Mariners Club is redefining the future of yachting, operating a fleet of 90 yachts across 33 harbors along the East Coast and Great Lakes. Our growing Portsmouth, NH team is seeking a Crew Operations Coordinator to play a key role in managing and optimizing captain coverage across our fleet.

This position is central to daily operations—balancing real-time staffing needs, anticipating demand, and ensuring seamless member experiences. The ideal candidate is a proactive problem-solver who thrives in a fast-paced environment and enjoys coordinating across teams to keep operations running smoothly 365 days a year.

Responsibilities

• Coordinate and optimize captain scheduling across all harbors to ensure consistent, reliable coverage for all member outings
• Collaborate with Regional Crew Managers to manage work schedules, time off, and overall workforce planning
• Proactively identify and resolve coverage gaps, including last-minute callouts and unexpected schedule changes
• Analyze historical and upcoming assignments to balance workloads and reduce risk of captain burnout
• Develop creative, cross-region staffing solutions to maximize fleet uptime and operational efficiency
• Monitor and manage overtime usage, identifying opportunities to improve scheduling efficiency
• Support the strategic relocation of captains throughout the season to align with shifting harbor demand
• Ensure proper alignment of captain credentials with vessel requirements (e.g., OUPV vs. 50 Ton)
• Partner with Logistics to anticipate staffing needs based on fleet expansion and new vessels entering service
• Collaborate with HR to track captain onboarding, transitions, and employment timelines
• Work closely with Payroll to ensure schedules and time off are accurately reflected
• Assist in seasonal workforce planning, including spring onboarding and fall transitions
• Contribute to forecasting and hiring strategies using historical data and growth projections

Requirements

• Available for scheduled on-call rotating night & weekend hours.

Qualifications

• College degree preferred or relevant experience in Operations & Logistics
• Excellent analytical, communication, and organizational skills.
• Team-oriented mindset with a strong sense of accountability and ownership
• Comfortable working with data and systems; proficiency in Mac applications
• Strong references (background check required).