UX Research Coordinator

Company introduction

We are seeking an execution-focused research partner to help keep customer research and related team work moving forward.

Role summary / purpose

This person will complement senior team members' qualitative research and stakeholder-management strengths by bringing reliable follow-through, strong organization, technical curiosity, and clear communication.

Key responsibilities

• Coordinate research activities such as recruiting, scheduling, participant communications, consent, incentives, session setup, recording, transcription, file organization, and study closeout
• Review existing research and other evidence across tools and repositories; identify what's useful or missing and share concise findings and implications
• Support research sessions through preparation, note-taking, observation, probing, tagging, synthesis, and clear reporting
• Manage several well-scoped tasks or workstreams at once, making priorities and capacity visible
• Keep useful learning from projects in reusable guides, templates, checklists, prompts, repository entries, or process improvements
• Explore and document new tools and workflows, including AI-assisted approaches, with appropriate care for output quality and risks

Requirements - education & experience

• 2-5 years of experience as a UX Researcher
• A solid foundation in qualitative research execution with room to continue developing moderation skills and research judgment

Required skills

• Proactive, concise communication: shares progress, next steps, blockers, and questions without needing to be chased
• Collaborative, low-ego approach with dependable ownership and willingness to support both visible and behind-the-scenes work
• Strong organization, attention to detail, and reliable follow-through
• Comfort with desk research, reviewing evidence, and turning findings into useful summaries
• Ability to learn tools such as Dovetail, Figma, Miro, Excel, Teams, transcripts, survey tools, and research repositories
• IT, data science, or similarly technical background, or demonstrated technical aptitude with an interest in helping the team navigate AI integrations through APIs and MCPs
• Familiarity with quantitative data gathering and analysis, such as working with surveys or structured data, organizing results, and identifying basic patterns

Nice-to-have / preferred skills

• Quantitative testing experience
• Familiarity with AI integration methods like APIs and MCPs

Employment details - type, location, hours

Hybrid position, 4 days per week onsite.

Growth & development opportunities

This role offers room to continue developing moderation skills and research judgment while learning new tools and workflows in a collaborative environment.

Equal opportunity statement

We are an equal opportunity employer committed to building a diverse and inclusive team.

Impellam Group and its brands are equal-opportunity employers committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, pregnancy or maternity, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application, interview process, pre-employment activity, and the performance of crucial job functions.

If you require additional disability considerations, modifications, or adjustments please let us know by contacting HR-InfoImpellamNA@impellam.com or fill out this form to request accommodations.