Business Analyst 2

Dealer Chat Data Analyst / Voice of the Customer Lead - Contract (Hybrid)

Bartech Staffing is a leading engineering, technical, and professional staffing firm, and our clients include some of the nation's biggest companies. We are powered by Impellam Group, a connected group providing global workforce and specialist recruitment solutions.

Our client has engaged Bartech Staffing to assist in hiring a Contract Dealer Chat Data Analyst / Voice of the Customer Lead. This is an excellent opportunity to get your foot in the door with a leading organization. If you are interested, we want to talk with you!

Pay Rate

$28.00 per hour

Work Schedule & Location

• Hybrid role - onsite 3 days per week, remote 2 days per week
• Location: Global Headquarters - Warren, MI
• Reporting to: Dealer Chat Engagement Lead
  
  

Job Description

As the Data Analyst for Dealer Chat, you will be responsible for data analytics and reporting related to digital customer experiences. You will cultivate reports that highlight key trends and insights tied to operational performance, customer behavior, and customer concerns.

Your insights will contribute to improving Dealer Chat by strengthening dealer relationships, increasing dealer enrollment, and driving revenue growth. The ideal candidate is passionate about using data to tell clear, actionable stories that move the business forward and is open to change as reporting and business needs evolve.

Key Responsibilities

• Develop, interpret, and distribute daily, weekly, monthly, and quarterly KPI performance reports for all Dealer Chat departments
• Leverage the XM Discover tool to support and supplement analytics findings
• Participate in quarterly analytics meetings to share trends, challenges, best practices, and case studies
• Analyze and trend historical data to establish measurable objectives and targets for annual planning
• Create data visualizations and insights using Power BI
• Assist in defining KPIs and adjusting performance goals as business needs evolve
• Support the forecasting team with scheduling and scheduling audits
• Create, educate, and coach stakeholders on research and analytics best practices
• Champion a metrics-driven approach to decision-making across the organization
• Participate in weekly operations, coordinator, and support team meetings
• Prototype new AI solutions, including Generative AI, to solve business challenges
• Develop agentic AI solutions to streamline and improve business processes
  
  

Job Requirements

• Excellent verbal and written communication skills with the ability to engage internal and external stakeholders
• Strong data analytics skills, including synthesizing data from multiple sources and systems
• Ability to thrive in a fast-paced, high-pressure, collaborative environment
• Proven ability to multitask, prioritize, and meet tight deadlines
• Hands-on experience with Power BI and strong knowledge of data best practices
• Strong background in statistical data analysis, including:
  • Reliability analysis
  • Analysis of variance (ANOVA)
  • Time series analysis
  • Categorical data analysis
• Expertise in anomaly detection, diagnostics, prognostics, and root cause analysis
• Demonstrated experience working with large-scale data analytics
• Programming & Frameworks: Python, R, Java, PySpark, PyTorch, SQL
• Machine Learning & AI: Large Language Models (LLMs), Generative AI, RAG, Reinforcement Learning, NLP, Decision Trees, Clustering
• Data Engineering: Databricks, SQL, data pipelines, data preprocessing, feature engineering
  
  

About Bartech Staffing

As a Dealer Chat Data Analyst / Voice of the Customer Lead with Bartech Staffing, you will be working through an established and respected staffing organization with over 40 years of experience serving as a trusted partner to our client companies.

We provide our consultants with personalized, responsive support and assign an Employee Care Representative to assist with any questions or concerns. Based on the client, assignment, and individual performance, there may be opportunities for direct employment.

Benefits

As a Bartech employee and part of the Impellam Group, you may be eligible for a competitive benefits package, including:

• Medical, dental, and vision insurance
• 401(k) plan with employee contribution opportunities
• Paid time off, including holidays
• 529 college savings program

Make the most of your experience - apply now!

For this opportunity, the successful candidate will be employed directly by Bartech Staffing as a W‑2 employee, while providing services to our client. Candidates must be eligible to work in the United States and available to start immediately.

Desired Skills and Experience

Dealer Chat Data Analyst / Voice of the Customer Lead - Contract (Hybrid)
Bartech Staffing is a leading engineering, technical, and professional staffing firm, and our clients include some of the nation's biggest companies. We are powered by Impellam Group, a connected group providing global workforce and specialist recruitment solutions.
Our client has engaged Bartech Staffing to assist in hiring a Contract Dealer Chat Data Analyst / Voice of the Customer Lead. This is an excellent opportunity to get your foot in the door with a leading organization. If you are interested, we want to talk with you!

Pay Rate
$28.00 per hour

Work Schedule & Location

Hybrid role - onsite 3 days per week, remote 2 days per week
Location: Global Headquarters - Warren, MI
Reporting to: Dealer Chat Engagement Lead


Job Description
As the Data Analyst for Dealer Chat, you will be responsible for data analytics and reporting related to digital customer experiences. You will cultivate reports that highlight key trends and insights tied to operational performance, customer behavior, and customer concerns.
Your insights will contribute to improving Dealer Chat by strengthening dealer relationships, increasing dealer enrollment, and driving revenue growth. The ideal candidate is passionate about using data to tell clear, actionable stories that move the business forward and is open to change as reporting and business needs evolve.

Key Responsibilities

Develop, interpret, and distribute daily, weekly, monthly, and quarterly KPI performance reports for all Dealer Chat departments
Leverage the XM Discover tool to support and supplement analytics findings
Participate in quarterly analytics meetings to share trends, challenges, best practices, and case studies
Analyze and trend historical data to establish measurable objectives and targets for annual planning
Create data visualizations and insights using Power BI
Assist in defining KPIs and adjusting performance goals as business needs evolve
Support the forecasting team with scheduling and scheduling audits
Create, educate, and coach stakeholders on research and analytics best practices
Champion a metrics-driven approach to decision-making across the organization
Participate in weekly operations, coordinator, and support team meetings
Prototype new AI solutions, including Generative AI, to solve business challenges
Develop agentic AI solutions to streamline and improve business processes


Job Requirements

Excellent verbal and written communication skills with the ability to engage internal and external stakeholders
Strong data analytics skills, including synthesizing data from multiple sources and systems
Ability to thrive in a fast-paced, high-pressure, collaborative environment
Proven ability to multitask, prioritize, and meet tight deadlines
Hands-on experience with Power BI and strong knowledge of data best practices
Strong background in statistical data analysis, including:

Reliability analysis
Analysis of variance (ANOVA)
Time series analysis
Categorical data analysis


Expertise in anomaly detection, diagnostics, prognostics, and root cause analysis
Demonstrated experience working with large-scale data analytics
Programming & Frameworks: Python, R, Java, PySpark, PyTorch, SQL
Machine Learning & AI: Large Language Models (LLMs), Generative AI, RAG, Reinforcement Learning, NLP, Decision Trees, Clustering
Data Engineering: Databricks, SQL, data pipelines, data preprocessing, feature engineering


About Bartech Staffing
As a Dealer Chat Data Analyst / Voice of the Customer Lead with Bartech Staffing, you will be working through an established and respected staffing organization with over 40 years of experience serving as a trusted partner to our client companies.
We provide our consultants with personalized, responsive support and assign an Employee Care Representative to assist with any questions or concerns. Based on the client, assignment, and individual performance, there

Impellam Group and its brands are equal-opportunity employers committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, pregnancy or maternity, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application, interview process, pre-employment activity, and the performance of crucial job functions.

If you require additional disability considerations, modifications, or adjustments please let us know by contacting HR-InfoImpellamNA@impellam.com or fill out this form to request accommodations.