What are the responsibilities and job description for the Desktop Support Technician (SCH) position at Barrister Global Services Network INC?
Overview
We are seeking a skilled and dedicated PC Technician to join our IT support team. The ideal candidate will have a strong background in technical support, computer management, and troubleshooting across various operating systems. This role involves providing exceptional customer service while ensuring the smooth operation of our IT infrastructure.
Scheduled Service
3 Days / Week - Monday, Wednesday and Friday
Responsibilities
- Provide technical support for hardware and software issues, ensuring timely resolution for end-users.
- Troubleshoot and resolve software-related problems on Windows, macOS, and Linux operating systems.
- Manage and maintain computer hardware, including desktops, laptops, and mobile devices.
- Assist with network administration tasks, including VPN setup, firewall configurations, and TCP/IP troubleshooting.
- Utilize tools such as SCCM and Active Directory for computer management and deployment of software updates.
- Respond to help desk tickets using platforms like ServiceNow or BMC Remedy, ensuring all issues are logged accurately.
- Collaborate with team members on IT infrastructure projects and provide desktop support as needed.
- Conduct analysis of system performance and recommend improvements to enhance efficiency.
- Maintain documentation related to IT processes, configurations, and troubleshooting steps.
Skills
- Proficiency in technical support and customer service with strong communication skills.
- Experience with Microsoft Office suite and familiarity with various operating systems (Windows, macOS, Linux).
- Knowledge of computer networking concepts including DNS, LAN management, TCP/IP protocols, and network administration tools like Meraki.
- Familiarity with IT support tools such as Jira for issue tracking and management.
- Understanding of security protocols including VPNs and firewalls to ensure safe network operations.
- Ability to analyze problems effectively and provide solutions in a timely manner.
- Experience with Microsoft Windows Server environments and Group Policy Objects (GPO).
- Strong skills in desktop support processes along with knowledge of mobile device management. Join our team as a PC Technician where you will play a crucial role in maintaining our IT systems while delivering excellent service to our users!
Job Type: Full-time
Pay: $29.99 - $30.00 per hour
Work Location: On the road
Salary : $30 - $30
