What are the responsibilities and job description for the Desktop Support Technician (CO) position at Barrister Global Services Network INC?
Overview
We are seeking a skilled and dedicated PC Technician to join our IT support team. The ideal candidate will have a strong background in technical support, computer management, and troubleshooting across various operating systems. This role involves providing exceptional customer service while ensuring the smooth operation of our IT infrastructure.
Responsibilities
- Provide technical support for hardware and software issues, ensuring timely resolution for end-users.
- Troubleshoot and resolve software-related problems on Windows, macOS, and Linux operating systems.
- Manage and maintain computer hardware, including desktops, laptops, and mobile devices.
- Assist with network administration tasks, including VPN setup, firewall configurations, and TCP/IP troubleshooting.
- Utilize tools such as SCCM and Active Directory for computer management and deployment of software updates.
- Respond to help desk tickets using platforms like ServiceNow or BMC Remedy, ensuring all issues are logged accurately.
- Collaborate with team members on IT infrastructure projects and provide desktop support as needed.
- Conduct analysis of system performance and recommend improvements to enhance efficiency.
- Maintain documentation related to IT processes, configurations, and troubleshooting steps.
Skills
- Proficiency in technical support and customer service with strong communication skills.
- Experience with Microsoft Office suite and familiarity with various operating systems (Windows, macOS, Linux).
- Knowledge of computer networking concepts including DNS, LAN management, TCP/IP protocols, and network administration tools like Meraki.
- Familiarity with IT support tools such as Jira for issue tracking and management.
- Understanding of security protocols including VPNs and firewalls to ensure safe network operations.
- Ability to analyze problems effectively and provide solutions in a timely manner.
- Experience with Microsoft Windows Server environments and Group Policy Objects (GPO).
- Strong skills in desktop support processes along with knowledge of mobile device management. Join our team as a PC Technician where you will play a crucial role in maintaining our IT systems while delivering excellent service to our users!
Job Type: Full-time
Pay: $28.00 - $30.00 per hour
Work Location: On the road
Salary : $28 - $30
