What are the responsibilities and job description for the Desktop Support(AL) position at Barrister Global Services Network INC?
Job description:
Job Summary
We are seeking a skilled Desktop Support Technician to join our IT team. The ideal candidate will provide exceptional technical support and troubleshooting for end-users, ensuring efficient operation of computer systems and networks. This role requires strong customer service skills and a solid understanding of various operating systems, software applications, and IT infrastructure.
Responsibilities
- Provide technical support for hardware and software issues across various platforms including Windows, macOS, and Linux.
- Troubleshoot software problems and assist users with Microsoft Office applications.
- Manage computer hardware installations, configurations, and upgrades.
- Support network administration tasks including VPN setup, firewall configurations, and TCP/IP troubleshooting.
- Utilize tools such as SCCM for software deployment and management.
- Respond to help desk tickets using BMC Remedy or ServiceNow, ensuring timely resolution of issues.
- Maintain Active Directory for user account management and permissions.
- Conduct analysis of IT infrastructure to identify areas for improvement in performance and security.
- Assist with mobile device management and support for various operating systems.
- Collaborate with team members on projects involving computer networking and LAN setups.
Qualifications
- Proven experience in desktop support or IT support roles with a focus on customer service.
- Strong knowledge of computer management, networking concepts (DNS, TCP), and network administration tools (Meraki).
- Familiarity with GPOs (Group Policy Objects) and Microsoft Windows Server environments.
- Experience with help desk ticketing systems such as Jira or ServiceNow is preferred.
- Excellent communication skills to effectively assist users at all levels of technical proficiency.
- Ability to analyze problems systematically and provide effective solutions in a timely manner.
- Knowledge of desktop virtualization technologies is a plus. Join our dynamic team where your expertise will contribute to the seamless operation of our IT services!
Job Type: Full-time
Pay: $28.00 - $30.00 per hour
Work Location: In person
Salary : $28 - $30
