Project Manager

Project Manager

Job Summary: 

The Project Manager manages large-scale complex accounts, and multi-year and Total Compliance Contracts. The individual in this role will also manage a book of business to deepen relationships with clients and help retain them on our platform. This person will ensure that clients’ needs are addressed quickly with responses delivered promptly. He/she will communicate with various departments to find resolutions to more challenging questions or issues that may arise. This position works out of the headquarters office in Lenexa, KS.

Duties/Responsibilities:

• Lead the Total Compliance program and serve as the primary point of contact for the associated clients.
• Conduct Quarterly Business Review (QBR) with key client and deliver Remedi8 value proposition.
• Provide regular project status updates, and qualitative and quantitative data to clients.
• Develop and implement plans to further maximize service offerings to assigned clients.
• Manages all modes of customer communication, operates proactively to solve customer issues, and delivers a positive low friction customer experience, meeting specific client support level agreements.
• Demonstrates a working knowledge of products/services and can support requests from customers for additional information.
• Recognize and follow up on new revenue opportunities while communicating with customers.
• Able to apply critical thinking in problem-solving and decision-making, empowered to address customer requests and issues without management assistance.
• Monitors the progress of the project using the appropriate tools and project management techniques and makes changes as necessary.
• Establishes a communication schedule to update stakeholders and management in the organization on the progress of the project.
• Review the quality of work completed with the project team regularly to ensure it meets the project standards.
• Ensures that all project information is appropriately documented secured and available for review.
• Other duties as assigned to support the team and achieve client success

Requirements and Preferred Experience:

• 5 years of experience in operations, with an emphasis on client success
• Demonstrated understanding of client account lifecycle management
• Demonstrated excellent organizational and follow-up skills
• Demonstrated excellent verbal and written client-facing communication skills
• Project Management experience or PMP certification preferred
• Strong understanding of healthcare life safety compliance and operations is preferred
• Experience with Salesforce CRM is preferred.

Education:

• Bachelor’s degree in a relevant field

Physical Requirements:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   

• The associate is regularly required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear.   
• Must be able to lift and/or move up to 20 pounds occasionally.   
• Working extended hours, including evenings and weekends may be required.  

Additional Requirements: 

• Must be 21 years of age. 
• Must have a valid driver license. 
• Must pass drug screen, criminal background check and driver’s license check.  
• Ability to travel up to 50% of the time.

Perks and Benefits:

• Medical, Dental, and vision coverage
• 401(k)/Roth with company match
• Must be willing to submit to immunization requirements to work in hospitals including but not limited to Covid, Flu, MMR, Varicella, and hepatitis as well as routine TB tests.
   
• Work-Life Balance: PTO (Paid Time Off), paid holidays, and balanced work schedule 

EEO, including disability/vets