IT Support Manager

Who We Are
Barrett Distribution Centers is a leader in providing customized third-party logistics, omni-channel distribution, and direct-to-consumer fulfillment services for customers in a variety of industries.

We are – more than anything else – a trusted consultant to our customers, working tirelessly to find solutions to their business challenges.

Who We’re Looking For
We’re always on the lookout for smart, hard-working, and skilled top performers who are interested in joining a fantastic team within a fast-growing company

If you’re great at what you do, passionate about doing it, and looking for a new home that rewards excellent work, effort, and collaboration, Barrett is the place for you!

Why You’ll Love a Career at Barrett Distribution Centers:

• Health, dental, and vision insurance
• Opportunities for advancement – we love to promote from within!
• Ongoing training and leadership development
• Profit-sharing program – all employees benefit when the company succeeds!
• Competitive compensation
• Tuition reimbursement
• 401K savings plan with company match
• PTO
• A second-to-none culture where you’ll be treated like family and allowed to excel
  
  

What You’ll Do
You’ll consistently apply the following core values as you interact with people both inside and outside of our organization:

• Always Better
• Utmost Integrity
• Dedication to the Customer
• I am an Owner
• Open and Honest Communication
  
  

You’ll be responsible for knowing and acting in accordance with Barrett’s vision to WOW our customers, partners, and fellow employees with every interaction.

The Position
The Manager, IT Integration Support, reporting to the Director, IT – Workplace Technology Support, will oversee Integration Support, Platform Development, and Platform Operational Teams, and will be responsible for all aspects of related Development, Documentation, Support, Steady State Operations and Maintenance of these functional areas.

This position works Monday through Friday, from 8am-5pm.

The compensation range for this position is $125K-$135K/year, depending on experience.

Your Day-to-Day

• Responsible for maintaining overall queue of Integration related Service Desk issues; ensuring compliance with SLA, communicating issue status to customers, and reviewing internal and external escalation needs with IT Management Team on regular basis.
• Responsible for being a subject matter expert in the following areas: Integration Methodologies, including but not limited to, EDI (X12 and EDIFACT), Flat File (CSV, EXCEL, FIXED, JSON, XML), Web Services (REST or SOAP); Communication & related Authentication Methodologies, including but not limited to, FTP, SFTP, AS2, EDI VAN, SOAP, REST, and OAUTH; CLEO Clarify/Harmony, and closely related systems & tools; SalesForce, Clickup, QA Touch, and closely related case/issue management systems & tools
• Participates in & ensures team adherence to the curriculum, competency certification, and ongoing communities of practice leadership related to Integration Development, supporting a decoupled model where Integration Developers are successfully embedded within IT Teams as well as other Centers of Excellence & Business Units
• Builds and maintains a team to resolve issues in a timely, accurate, and customer service focused manner – ensuring issue is properly documented in appropriate IT Service Desk Tools
• Subject matter expert of Integration & related Communications, collaborating with Operations and Information Technology.
• In conjunction with Information Technology management, manage systemic improvements as they occur.
• Develop and maintain proper documentation of Integration & Infrastructure configuration and changes.
• Attract, develop and retain high performing, diverse talent within the business; build future leaders through mentoring and serving as a role model.
• Manager will be responsible for developing staff and processes in a manner to provide exemplary support, in a manner focused on the Experience of the External &/or Internal customers being serviced.
• Responsible for ensuring staff are properly trained in all standard operating procedures, method observations are conducted and documented per company standards.
• Develop and communicate clear goals and expectations for assigned staff; provide ongoing training and development opportunities.
• Actively leads meetings and effectively communicates departmental and company-wide information.
• Performs other duties as assigned.
• Ability to travel 10% of the time; may be more based on need
  
  

What You Bring To The Table

• Bachelor’s degree in Business Management, Supply Chain Management, Information Technology, or related field required.
• 8 years of equivalent experience may be considered in lieu of a degree.
• A minimum of eight (8) years of experience in information systems, information technology, or related field with at least three (3) years in a leadership role.
• Relevant experience in a 3PL or logistics setting is preferred
• Direct experience supporting a Warehouse Management Systems (WMS) package, or a Tier 1 ERP system with an advanced WMS module.
• Direct experience in an industry with a strongly regulated or complex supply chain (Retail, Grocery, Medical, Automotive, etc.)
• Strong hands on knowledge of supporting Supply Chain technologies & standards including UPC/GTINs, GS/UCC128 Labeling, VICS Bills of Lading
• Proficient in all Microsoft business applications such as Outlook, Excel, PowerPoint, and Word.
• Knowledge of Networking, Visual Basic &/or VB.NET and electronic interfacing methods (EDI, XML, Flat File, etc.) and related transport methods (EDI VAN, AS2, FTP, etc.) preferred
• Ability to read, write, and communicate effectively in English (Bilingual Spanish/English skills preferred). Must be able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Must demonstrate high level of interpersonal skills and both verbal and written communication skills with ability to work well under pressure and problem solve across a variety of business processes.
• Strong analytical skills with an ability to present views in a convincing, creative, clear and impactful manner.
• Able to balance competing priorities, complex situations, and tight deadlines.
• Strong emphasis on organizational skills and attention to detail.
• Demonstrated track record of managing technical operations while building a culture of continuous improvement.
  
  

The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by the personnel so classified.

Barrett Distribution Centers is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, retaliation, national origin, ancestry, sexual orientation, gender, gender identity/expression, mental or physical disability, genetic information, choice of health insurance, marital status, age, veteran status or any other basis protected by law.