What are the responsibilities and job description for the Party Host position at Barona Resort & Casino?
OBJECTIVE:
Primarily responsible for representing the Party People on the casino floor by bringing energy, excitement, and fun. The Party Hosts will be responsible for hosting Party People games, selecting winners, recording prizes, and creating a variety of memorable experiences for players who play at Barona. Party Hosts will also serve as the driving force behind sales messages going from Wrap Around Service personnel to players.
TYPICAL WORKING CONDITIONS:
Ability to work flexible hours, on holidays and weekends as needed, meet deadlines, deal with changes, perform detailed work, work independently, and work in a fast-paced environment essential. Work location and condition may change from time to time to include, but not limited to, outdoors, off property, on casino floor, on stage, etc.
ESSENTIAL FUNCTIONS:
Always be NICE to fellow staff and players; find every opportunity to offer a friendly smile, wave and greeting
Build lasting relationships with players
Develop creative performance routines for promotions and Party People presentations. Host/emcee promotions, tournaments and special events as needed
Make preparations for Party People games in accordance with scheduled and spontaneous presentations to players on the casino floor
Serve as a utility role to help players to satisfy all of their gambling needs
Initiate small-scale celebrations with players including birthdays, anniversaries, and other notable Barona moments
Responsible for communicating, monitoring and implementing sales messages from Wrap Around Service groups to players
- Execute drawings utilizing Barona’s promotional software when needed
Staff promotions and special events in a variety of capacities as needed including, but not limited to, line control, event registration, ushering, etc.
Produce and deliver promotion materials.
Assist with and facilitate training, as requested
- Handles prize distributions on various levels, including but not limited to escorting winners, checking out vouchers/cash to pay winners, completion of tax paperwork and other documentation related to prize distributions
Oversee and assist with installations related to special events and promotions
Performs other duties as assigned
NOTE: This description incorporates the most typical duties performed. It is recognized that other related duties not specifically mentioned may also be performed. The inclusion of those duties would not alter the overall evaluation of this occupation.
MINIMUM QUALIFICATIONS:
Demonstrated ability of professional and entertaining public speaking and performance skills. Excellent customer service skills and professional appearance, with an outgoing personality. Strong interpersonal, organizational and oral/written communication skills as well as basic math skills are required. Proficiency in Microsoft Office applications (Word, Excel, and Outlook) is preferred. Ability to perform detailed work; perform routine repetitive work, works independently, and has the ability to multi task in a fast past work environment.
REQUIRED EDUCATION:
- High School Diploma
- Associates Degree or above preferred
REQUIRED EXPERIENCE:
- Basic computer skills
Excellent customer service skills
Public speaking experience such as emcee, acting, etc.
Excellent written and verbal communications skills
ALTERNATIVE TO MINIMUM QUALIFICATIONS:
Previous position in Casino Marketing, and/or Community Relations
PHYSICAL REQUIREMENTS/WORK ENVIRONMENT:
- Please refer to Support Data Sheet for position