What are the responsibilities and job description for the Technician II, Audio Visual position at Barona Resort & Casino?
OBJECTIVE:OBJECTIVE:
Delivers Audio/Visual equipment and services to all Information Technology customers.
TYPICAL WORKING CONDITIONS:
Works in various environments; casino, Office, outdoors, heights, and confined spaces.
ESSENTIAL FUNCTIONS:
Always be Barona NICE to fellow staff and players; find every opportunity to offer a friendly smile, wave and greeting.
- Available to attend to operational needs at various hours of the day.
Delivers Audio/Visual services to customers including setting-up, testing and operation of equipment.
Maintains daily work schedule throughout workday by monitoring adjustments to A/V equipment in customer areas and meeting rooms.
Properly transports equipment from meeting rooms and/or event locations to dedicated storage locations with respect to time constraints and inventory control.
Maintains accurate record of usage of equipment and materials by customers and delivers that information to the IT Technical Services Assistant Manager.
Uses troubleshooting techniques to diagnose Audio/Visual equipment problems; guides less experienced staff in troubleshooting techniques.
Actively monitors the trouble ticket database (OS Tickets) to ensure that all customer requests are handle in a timely and accurate fashion; reviews requests and contacts customers to clarify requests ensuring that all requests are handled in an efficient manner.
Provides full range Audio/Visual support in planning, coordinating, and implementing logistics for daily meetings, conferences, board meetings and special projects.
Performs preventative maintenance, repairs, and inventory of all Audio-Visual equipment.
Maintains current professional and technical knowledge by completing departmental training requirements and participating in external training opportunities.
- Knows and understands our Visions Statement, Core Values, and Department Goals and assists the Technical Services and Telecommunication team in achieving department goals on a weekly, monthly, and annual basis.
All other duties as assigned.
NOTE: This description incorporates the most typical duties performed. It is recognized that other related duties not specifically mentioned may also be performed.
MINIMUM QUALIFICATIONS:
Excellent oral and written communication skills are required
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and government regulatory requirements
Ability to effectively present information and respond to questions from groups of managers, user community, fellow staff, vendors and the general public
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to work effectively with minimal supervision
Must be able to manage several different tasks at once
REQUIRED EDUCATION:
High School Diploma
Technical training certificates desired
REQUIRED EXPERIENCE:
Minimum of three years experience with conference/hotel audio-visual environment
At least three years of commercial audio, video and videoconferencing systems along with general wiring, rack building, general & specific assembly, hands on and electronic testing skills required
Working technical knowledge of systems and systems operations and infrastructure
Must have professional customer and communication skills
ALTERNATIVE TO MINIMUM QUALIFICATIONS:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Must be able to work and communicate effectively with higher levels of management, management peers and colleagues, technical IT staff and front-line support staff
Customer Service Oriented
Must be capable of working effectively under pressure and time constraints
Experience in the Gaming Industry, preferably Indian Gaming
PHYSICAL REQUIREMENTS/WORK ENVIRONMENT:
Please refer to Data Support Sheet for position