What are the responsibilities and job description for the Customer Service Representative position at Barnes Insurance Group (BIG)?
Company Description
Barnes Insurance Group (BIG), based in Bellevue, Michigan, is dedicated to serving the community with high-quality and tailored insurance solutions. As an independent agency, BIG provides competitive and comprehensive insurance options for Home, Auto, Farm, Business, Life, and Retirement coverage. The company's mission emphasizes efficiency, integrity, compassion, and exceptional customer service. BIG fosters a client-centered approach to ensure the best coverage at reasonable prices.
Role Description
This is an on-site, full-time position for a Customer Service Representative based in Bellevue, MI. The role involves providing outstanding customer support, addressing client inquiries, managing policy information, and ensuring customer satisfaction across our range of services. Daily tasks include handling customer interactions, maintaining a high level of customer experience, and assisting with any issues or requests related to our insurance products.
Qualifications
- Strong skills in Customer Service, Customer Satisfaction, and Customer Experience
- Proficiency in Customer Support and effectively resolving customer inquiries
- Ability to build and maintain relationships with clients
- Strong communication, organizational, and problem-solving skills
- Ability to work independently and collaboratively in a team-oriented environment
- Previous experience in a customer service role is preferred
- Basic knowledge of insurance products and services is a plus
- High school diploma or equivalent required; additional certifications in customer service or insurance are a plus