What are the responsibilities and job description for the Technical (Help Desk) Support Analyst position at Barnes Aerospace?
Core Responsibilities
- Support all PC workstations throughout the organization and provide technical support to the user community.
- Support local telephone and voicemail system.
- Daily maintenance and problem resolution via Corporate Helpdesk, operating system patches and
- Participate in key projects related to security, OS upgrades, active directory and other network/data
- Able to assess current needs and requirements and develop roadmap for solution(s).
- Support the end user with Office 365 & MFA application(s).
- Create / Disable Active Directory accounts and e-Mail accounts, assist with e-Mail on mobile devices.
- Build relationships with internal customers, become knowledgeable of divisional projects, and assist with developing plans to
- Support all PC workstations throughout the organization and provide technical support to the user community.
- Actively participate on all site teams and activities including Zone Leadership, corporate audits, self-audits and BES/continuous improvement events.
- Responsible for providing user training for new users, maintaining network security, and performing updates.
- Manage network of computers and networked and stand-alone printers.
- Support all users at all locations as time permits.
- Work with IT Service Partner on escalations and continuous building of the relationship by empowering them with timely feedback.
- Support the manufacturing/OT function of facility and other sites as required.
- 3 plus years of experience in Level 1 & 2 technical support role.
- Experience in Office 365 & MFA application and operation.
- Ability to communicate ideas in both technical and user-friendly language.
- Self-motivated and directed, keen attention to detail and customer service orientation. Project management, research, analytical and creative problem-solving abilities.
- Effective written, oral and interpersonal communication skills are critical.
- Strong Team Player and ability to work in a fast – paced deadline driven environment.
- Previous responsibility for providing customer support.
- Ability to meet deadlines.
- Experience with relational databases, project management, SaaS applications and ERP systems.
- Bachelor’s degree or the equivalent in work experience required
- CompTIA A Service or Network certifications or the equivalent in work experience required.