Regional Manager (Inland Empire Area)!

Department:                 Operations

Reports to:                   Vice President of Operations  

Supervises:                  Resident Managers, Assistant Regional Manager, Maintenance Personnel,

                                    Janitorial Personnel

FLSA Status:                Exempt

Job Summary

The Regional Manager is responsible for all aspects of on-site operations for each of the developments assigned, including, but not limited to both physical and financial conditions.   Coordinates, manages, supervises and acts as the primary liaison between the on-site personnel, Company’s Central Office personnel, and the owners and investors for each development.  Responsible for representing the Company, acting in the best interest of Company and the owner(s)/investor(s), and communicating accurate and timely information to and from Company and the owner(s)/investor(s).

Essential Duties and Responsibilities

• Determines local work procedures, prepares local work schedules, and expedites the workflow for each assigned development.
• Issues clear and concise written and oral instructions to the development staff.
• Performs continuous review of each assigned development to ensure that all Company policies and procedures pertaining to the physical premises, maintenance programs, and the rental office are properly implemented and executed.
• Assigns duties and responsibilities to the development staff and examines their work for exactness, neatness, and conformance with Company and agency policies and procedures.
• Evaluates and standardizes procedures to improve the efficiency of subordinates in accordance with Company policies and procedures.
• Responsible for coaching, mentoring, and training the Company employees for each assigned development.
• Ensures assigned developments are running smoothly, both economically and physically, and that the morale of the development staff is maintained at a high level.
• Interacts with owners, investors, asset managers, government agencies, and other individuals to provide and/or obtain updated and pertinent information to each assigned development.
• Promotes and maintains harmony and team attitude among the development staff and resolves grievances that may arise in a fair and objective manner.
• Prepares and disseminates required reports to owners and investors in a timely and accurate manner.
• Responds to owner and investor requests for adjustments, correction of errors, and special requests in a timely and accurate manner.
• Responsible for hiring, evaluating, and terminating development employees with final approval from the Operations Manager or the Vice-President of Operations and in conjunction with Human Resources.
• Responsible for evaluating and discussing the job performance of each and every development employee as well as responsible for preparing and disseminating the annual performance reviews and salary reviews for each and every development employee in a timely manner.
• Schedules time in the Company’s Central Office on each and every Monday of each and every week unless specifically excused by the Operations Manager or the Vice-President of Operations.
• Reviews, approves, and codes, if necessary, all of the invoices received from the Accounts Payable Clerk; responds to correspondence from the developments, owners, investors, and agencies; completes the required reports; and meets with the Operations Manager or the Vice President of Operations to discuss issues affecting each assigned development.
• Provides the Operations Manager or the Vice President of Operations with a status on vacancies, receivables, re-certifications, legal issues, staffing issues, physical issues, and any other significant issues pertaining to each assigned development.
• Participates actively in the preparation of the annual operating budget for each assigned development and ensures that expenses for the development are controlled in accordance with the approved budget limits.
• Plans, coordinates, supervises, and executes a “lease-up” when assigned to a new development.
• Utilizes Section 8 applicants to increase revenues for each assigned development.
• On an annual basis or when a contract expires, obtains three (3) competitive bids from reputable vendors for services to be provided to each development, such as trash, security, elevator maintenance, etc.; submits said bids to the Operations Manager or the Vice President of Operations for review; and discusses vendor issues with the asset manager for the development, as appropriate.
• Understanding of accounting & management software.
• Visits each assigned development on a weekly or bi-weekly basis and completes a written report noting the status of each of the following:

*           Vacancies.  Walks each vacancy to determine progress of preparation for occupancy.  Verifies that the development staff has qualified applicants ready to take occupancy to reduce vacancy loss.

*              Waiting List.  Verifies that the development staff maintains a waiting list in accordance with Company policy and is qualifying applicants on a first come first qualified basis and has qualified several applicants to minimize vacancy loss.

*              Compliance.  Ensures that all applications for residency are approved by the Compliance Department prior to move-in.

*              Delinquencies.  Ensures that all residents who are delinquent in paying their rent have been served with a valid and appropriate notice to pay rent or quit no later than the fifth (5^th) day of each month.

*              Common Areas.  Walks the grounds to ensure the laundry room, work shop, community room, elevators, stairwells, and walkways are clean, organized, and free of any hazards.

*              Certifications.  Ensures that all elevators, boilers, fire extinguishers, emergency generators, fire sprinkler systems are inspected and tagged as to when said items were inspected.  If certifications are required, ensures that they are up-to-date.

*              Resident Issues.  Meets with residents as required to resolve issues and disseminate information.

•        Special Needs.   Meets with Resident Service Coordinator and Asset Manager to review resident issues,
•        any open concerns, review resident needs and develop action plans to correct and resolve issues.  Ensures
•        documentation is prepared and filed on each case, and outcomes are followed up with.

*              Recertifications.  Checks on the status of recertifications to ensure that recertification processing has been started at least 120 days prior to the effective date and that recertifications are being processed and completed in a timely manner.

*              Maintenance.  Checks on maintenance service requests and spot checks completed service requests to determine the quality of work and resident satisfaction.

*              Purchase Orders.  Checks on inventory and proper completion and submission of purchase orders.

*              Filing.  Ensures the permanent resident file is complete with all updated documents.

*              Security.  Determines the need for security services at each assigned development, if any, and ensures a security contract, plan, and/or schedule is implemented.

Other Responsibilities

·          Other duties as assigned

Position Requisites (Education and/or Experience and Skills)

·          4 years management or related experience

• High School Diploma

·           Above average computer skills using MS Word and MS Excel

·           Above average organizational, communication, and interpersonal skills

Working Conditions

·          Working environment is indoors, reasonably clean, well-lighted, and ventilated

·           Generally little or no probability of injury or health impairment

·           Requires light physical effort involving intermittent standing, sitting, or walking while performing duties, and occasional lifting of up to 30 pounds

Physical Demands

     Amount of Time                                                          None          Up to 1/3       Up to 2/3      2/3 Plus

Salary : $90,000