What are the responsibilities and job description for the Sales Support position at Barentz?
The Sales Support Specialist serves as the “go to” person for our operations, sales and accounting teams. This position will be involved in a variety of facets of our business to help resolve issues and support internal and external customers, resulting in making Barentz Always a better solution.
ESSENTIAL DUTIES AND RESPONSIBILITIES *
Position/Department
- Serve as a liaison for key customers
- Communicate directly with customers on an as needed basis in person and/or e-mail
- Order and receive in vendor samples
- Process customer sample orders, follow up and provide updates as necessary
- Generate invoices
- Accurate and timely processing of accounts payables and receivables
- Review paperwork for accuracy and correct potential issues
- Set up and maintenance of sample line items
- Assist in the coordination and processing of regulatory requests
- Monthly sales reporting
- Oversee customer rebates
- Review of low margin sales analysis
- Document customer complaints and complete corrective action requests
- Special reports and projects for management and account managers
Leadership/ Teamwork
- Team support – intermediary for other departments
- Communicate with other Sales Support employees throughout the organization to stay up to date on customers and trends
Continuous Improvement/Problem Solving
- Ensure adherence to all applicable facility requirements, certifications and designations
- Contribute to and support continuous improvement of our processes and systems
- Seek opportunities to share best practices with the team, support staff and other divisions
Systems
- Barentz specific systems, including but not limited to BRM, Vizion, Chempax, Datacor, Sharepoint, etc.
Barentz Culture/Fundamentals
- Support and lead by example, following Barentz’ purpose, strategies, and values
- Act legally and ethically in all professional relationships in adherence with Barentz’ culture, values and fundamentals
- Contribute to an environment of trust and mutual respect
- Maintain a strong commitment to teamwork and concern for others
- Maintain a high level of personal responsibility and ownership
- Use effective communication and listening skills
- Foster an inclusive and diverse workplace where every team member feels valued and respected
Learning and Development
- Seek out and participate in ongoing growth and personal development opportunities
- Embrace and promote Barentz’ learning and development culture
Other Duties and Responsibilities:
- Duties and responsibilities may be amended at any time per business need
EDUCATION AND EXPERIENCE
Education
- Bachelor’s degree in Business or other related field (preferred)
Experience
- 3 years of experience in customer service, sales support or inside sales (preferred)
Certifications
- Any industry related certification (i.e., Sales Techniques, Project Management, Regulatory, Quality Management, etc.) (preferred/encouraged)