What are the responsibilities and job description for the Customer Service Representative position at Bardi Heating, Cooling and Plumbing?
WE INVEST IN YOU – At Bardi Home Services, we hire winning attitudes and train for success!
Are you a people person who thrives in a fast-paced environment and loves helping others? Do you want to build a long-term career where your communication skills and attention to detail make a real difference every day? At Bardi Home Services, we're looking for friendly, reliable, and motivated Customer Service Representatives to join our team.
This is your opportunity to be the first voice our customers hear — and to set the tone for a great experience from start to finish. Whether it's answering questions, scheduling appointments, or resolving issues, you'll play a vital role in making every customer feel valued, respected, and taken care of.
About Us:
Bardi Home Services is a full-service residential HVAC, Plumbing, and Electrical company trusted by homeowners across Atlanta and beyond. With a BBB A Rating and hundreds of 5-star reviews, we’re known for our strong team culture, rapid growth, and commitment to exceptional service.
We’re not just a company — we’re a team. A team that celebrates wins together, grows together, and supports each other every step of the way. Join us and experience a workplace where you’re appreciated, empowered, and encouraged to be your best.
What We Offer:
Competitive Pay with Bonus Opportunities
Medical, Dental, and Vision Benefits
Paid Holidays & Paid Vacation
401(k) with Company Match (2%)
Short- & Long-Term Disability Insurance
Paid Training & Ongoing Coaching
Incentive Programs & Team Recognition
Employee Appreciation Events
Benefits Start After Only 60 Days
A Positive, People-First Culture
Atlanta Braves Season Tickets
Key Responsibilities:
Answer Incoming Calls: Professionally and promptly handle a high volume of incoming customer calls.
Schedule Service Appointments: Coordinate efficiently with technicians and dispatch to schedule visits that fit the customer’s needs.
Customer Communication: Listen actively, answer questions, and provide clear, friendly, and helpful information.
Issue Resolution: Resolve concerns calmly and professionally, escalating when necessary to ensure satisfaction.
Follow-Up: Confirm appointments, follow up with customers, and update them with any necessary changes or information.
Maintain Accurate Records: Use our system to document calls, track customer interactions, and ensure clean data entry.
Support the Team: Collaborate with technicians, dispatchers, and fellow CSRs to create a seamless customer experience.
Qualifications:
Prior experience in customer service, call center, or office support preferred (home services industry a plus)
Excellent communication skills – friendly, clear, and confident
Strong attention to detail and follow-through
Ability to multitask and stay calm under pressure
Comfortable with computers and software systems
A team player with a positive, can-do attitude
High school diploma or equivalent
Bilingual (English/Spanish) a plus but not required
Bardi Home Services is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Salary : $22 - $24