What are the responsibilities and job description for the Front Desk Receptionist - Aesthetic Medical Practice position at Barber Surgeons Guild?
With a unique model combining medical services and an upscale barbershop experience, we offer state of the art hair restoration complemented with signature hair and beard styling, science-backed products, and proprietary scalp camo treatments. Led by innovative founders with deep experience in the hair industry, BSG strives to empower every customer with reliable solutions and confidence-restoring results.
POSITION
Our Front Desk Receptionist team member delivers engaging first impressions, outstanding customer service, and a collaborative, team-minded focus, while working closely with the Client Services, Clinical, and Barbershop teams.
This role combines the responsibilities of a traditional front desk staff with those of an elite concierge. Must be a hard worker, team player, motivated, and able to multitask in a fast-paced and fun environment.
FRONT DESK RECEPTIONIST RESPONSIBILITIES
This list is not exhaustive
- Delivers a world-class premium experience in a fast-paced environment
- Exudes a high-energy, positive attitude
- Gains a high-level understanding of our services and is able to answer guest inquiries
- Assists in patient and guest travel accommodations
- Order fulfillment of our medications and product kits
- Masters and confidently multitasks across multiple workflow systems
- High level of systems oversight (Dr. Chrono, Acuity, etc)
- Supports company values and initiatives through leading by example
- Leads onboarding of new concierge team members
- Resolves issues proactively and addresses conflicts/challenges with care and urgency
- Maintain a polished and professional environment for employees and guests alike throughout the physical concierge space
- Oversees and processes inventory and shipping of medications and products
- Oversees inventory/ordering of supplies for outpost as needed
- Assist with Outpost Social Media content creation/collection and collaborate with Marketing Initiatives
- Assist in achieving Outpost KPIs
FRONT DESK RECEPTIONIST REQUIREMENTS
- Must have the attributes that the our brand was founded upon Customer Service, Honor, Integrity, Empowerment, Dedication, Self-Care, and Pride in their work
- Outgoing with a positive attitude
- Naturally friendly and welcoming; excellent with people of all personality types
- Stellar written and verbal communication skills
- Quick learner with strong computer/technology skills
- Well organized and very punctual
- Experience in a medical/office administration
FRONT DESK RECEPTIONIST BENEFITS
- Paid Time Off (PTO)
- Employee discounts & referral rewards
- Healthcare available: medical, dental, vision, life
- Employer Assistance Programs (commuter, health and wellness, mental health, etc.)
- 401K
Job Type: Full-time
Pay: $21.00 - $23.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Opportunities for advancement
- Paid time off
- Referral program
- Vision insurance
Experience:
- Customer service: 3 years (Required)
- aesthetic medical office: 1 year (Required)
Work Location: In person
Salary : $21 - $23