RESIDENT SERVICES RECEPTIONIST

Job Summary

The Resident Services Receptionist serves as a welcoming first point of contact for residents, guests, prospective residents, family members, and team members. This position answers and routes telephone calls, greets visitors, provides general assistance, receives payments and deliveries, coordinates office communications, and supports the Resident Services Team with a wide range of administrative responsibilities.

The Resident Services Receptionist also assists with community publications, calendars, resident communications, reservations, work orders, special events, and day-to-day office operations. The ideal candidate is friendly, organized, dependable, and able to manage multiple priorities while providing excellent customer service in a busy environment.

General Responsibilities

• Greet and assist residents, guests, prospective residents, and team members in a friendly and professional manner
• Answer, screen, and transfer incoming telephone calls in accordance with BVC Marketing Policies and Procedures
• Support the Resident Services Team with prospective residents by gathering information, offering hospitality, and assisting with communication and relationship-building
• Assist job applicants and provide administrative support to Human Resources as needed
• Receive and distribute mail, packages, and deliveries
• Receive resident payments, including monthly service fees and payments for special events
• Receive donations, issue receipts, and forward appropriate documentation to the Home Office Development Team
• Monitor the office drop box for payments, keys, and other items
• Receive maintenance requests, maintain work order logs, and track completion
• Communicate with Environmental Services and Housekeeping teams as needed
• Manage normal and holiday settings for the telephone system
• Gather, review, print, and prepare the Village Newsletter, monthly menu, and Life Enrichment Calendar for distribution
• Prepare and mail Newcomers’ Fellowship invitations
• Compile Resident Council meeting minutes and maintain the Resident Council Representative List
• Update and distribute team member phone extension lists and resident directories
• Assist with preparing and distributing resident communications, including rate increase letters
• Create and post flyers, announcements, sign-up sheets, and other community communications
• Create name tags for new team members
• Manage Touchtown Dining Services menus
• Provide notary services for residents and team members as authorized
• Update community display cases
• Maintain room, guest apartment, and vehicle reservation calendars
• Coordinate guest apartment reservations, including payments, key and information packets, and housekeeping notifications
• Schedule resident appointments with the AARP Tax Preparer
• Provide and track quarters used for resident and team member laundry services
• Maintain Lost and Found items
• Track office supply, stationery, and marketing material inventory and submit orders as needed
• Coordinate copier service and supply requests with the appropriate vendor
• Assist with planning and executing special events alongside Resident Services and Life Enrichment
• Provide copying, faxing, and other general office support to residents and team members
• Perform other duties as assigned
  
  

Qualifications

• Previous clerical or office experience preferred
• Computer skills required
• Strong customer service and interpersonal skills
• Professional telephone etiquette
• Strong organizational skills and attention to detail
• Ability to communicate effectively with residents, family members, guests, prospective residents, and team members
• Ability to manage multiple responsibilities and frequent interruptions in a fast-paced environment
• Ability to maintain positive and cooperative working relationships
  
  

Working Environment

This position works in a highly visible front-office environment with frequent interaction with residents, families, guests, prospective residents, vendors, and team members. The role requires a welcoming presence, flexibility, strong organization, and the ability to respond calmly and professionally to a variety of requests throughout the day.

• Must possess adequate sight and hearing, with or without assistive devices, to meet job requirements.
• Regularly required to stand, walk, use hands, reach, talk, and hear.
• Occasionally required to sit, climb, balance, stoop, kneel, crouch, crawl, taste, or smell.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
  
  

The work environment characteristics described are representative of those encountered while performing essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

Benefits

• 403B Retirement savings plan
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid sick time
• Paid personal time off
• Referral bonus program
• Tuition reimbursement
• Vision insurance