Specialist-Physician Referral

Overview

Job Summary

To greet patients, obtain correct information and verify insurance. To secure referral information, medical reports and patient diagnostic test results. To check in and check out patients and schedule patient appointments. Collection of patients’ financial obligation for services rendered and scheduling of follow-up patient appointments. To pull charts for next day appointments and to make deposits for previous day’s activity.

Responsibilities

• Greet and check-in patients, verify patient information, insurance documents, referrals and enter changes into computer.
• Answer phone, make appointments and follow-up appointments and take messages for physicians and other clinic staff. Sort and distribute mail on a daily basis.
• Pull charts for next day appointments and make new charts for new patients. File charts or patient information as needed and look for lost charts.
• Enter data into GPMS database as needed.
• Provide back-up support for other office positions; re: insurance follow-ups, referrals, etc.
• Complete forms for clinic and patients on an as needed basis.
• Performs related responsibilities as required or assigned.
  
  

Specifications

Experience

Minimum Required

Preferred/Desired

Education

Minimum Required

• High School education helpful with on the job training and knowledge of front office protocols.
  
  

Preferred/Desired

Training

Preferred/Desired

Special Skills

Minimum Required

• The ability to make and file medical records in accordance to filing procedures. Ability to use copier, fax machine, printer, computer and telephone. The skills to meet and greet numerous patients on a daily basis.
  
  

Preferred/Desired

Licensure