What are the responsibilities and job description for the Call Center Specialist position at Baptist Health System KY & IN?
Summary
Job Description:
Baptist Health is looking for a Call Center Specialist to join our team in Madisonville, KY
The Call Center Specialist r esponds to all patient calls timely, assists patients in understanding healthcare billing, updating patient demographics, updating patient insurance information, makes billing/coding inquiries to other departments on the behalf of the patient, and explains self-pay payment guidelines/procedures. Provide the highest level of customer service in an effort to deliver the greatest level of patient satisfaction, which in turn should create a pleasant patient experience.
Requirements
- High school diploma or GED required.
- Prior Customer Service experience necessary.
- Medical office and call center background preferred, but not mandatory.
If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!
Baptist Health is an Equal Employment Opportunity employer.
Benefits:
Health Insurance, Vacation & Paid Time Off, 401K PlanSalary : $31,772 - $46,971