What are the responsibilities and job description for the Call Center Agent (In Person) position at Commercial Bank & Trust Co?
Join Our Team as a Call Center Agent!
As a Call Center Agent, you will serve as a vital point of contact between the company and its customers, ensuring exceptional service and support making a meaningful impact behind the scenes!
What You'll Do
- Answer incoming customer calls promptly and professionally, providing clear and accurate information.
- Resolve customer issues by identifying problems, researching answers, and guiding customers through solutions.
- Document all customer interactions and transactions thoroughly in the company’s CRM system.
- Escalate unresolved or complex issues to appropriate departments while maintaining ownership of the customer experience.
- Maintain up-to-date knowledge of company products, services, policies, and procedures to assist customers effectively.
- Follow call center scripts and guidelines while adapting communication style to meet individual customer needs.
- Participate in ongoing training and team meetings to improve skills and stay informed about updates.
What We're Looking For
- High school diploma or equivalent
- Customer service experience
- Banking experience is a plus
Why You'll Love Working Here
At CBTC, our Core Values—Integrity, Respect, Trust, Client Service, Collaboration, Accountability, and Community Commitment—guide everything we do.
Join a team that values people, supports your growth, and is committed to making a difference every day.
Commercial Bank and Trust Company is an Equal Opportunity Employer - Vets/Disabled