Client Success Account Manager

Job Summary:

Banzai, the nation’s premier financial education software company, is seeking full-time applicants for a Customer Success Manager. Your main purpose will be to help build and nurture relationships with our customers and ensure their success with our products. You will act as a trusted advisor, manage all aspects of the client lifecycle and drive product adoption and customer satisfaction. This role is based in Provo, UT.

Responsibilities:

• Serve as the main point of contact for assigned accounts, building and nurturing strong, long-term relationships based on trust and mutual understanding
• Develop a deep understanding of clients’ business objectives, challenges and needs, and proactively identify how our products and services can best support their goals
• Act as a trusted advisor to clients, providing ongoing support, guidance and strategic recommendations to maximize the value the receive from our offerings
• Manage all aspects of the client lifecycle, including onboarding, regular check-ins, business reviews and contract renewals
• Collaborate effectively with internal teams (e.g., sales, marketing, engineering, etc.) to ensure seamless service delivery and client needs promptly and efficiently

Required Qualifications:

• 2 years customer facing role, preferably in customer success or account management
• Experience managing post-sale relationships and driving retention
• Excellent verbal and written communication skills
• Experience with Microsoft and Google Suite
• Comfortable speaking over the phone and video chat
• Strong problem-solving skills with the ability to identify and resolve issues effectively
• Track record of building and cultivating relationships with internal and external stakeholders driving decisions collaboratively, resolving conflicts and ensuring follow through
• Strong organization and time management skills
• Bachelor’s Degree or equivalent experience
• Occasional travel may be required

Preferred Qualifications:

• Familiarity with Salesforce, Adobe, Slack
• Experience with B2B or fintech environment

Benefits:

• Competitive Salary
• Paid time off and holidays
• Casual work environment
• Company paid health and dental insurance
• 401(k) with company match

For more information about Banzai visit www.banzai.org.

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off

Ability to Commute:

• Provo, UT 84604 (Preferred)

Ability to Relocate:

• Provo, UT 84604: Relocate before starting work (Preferred)

Work Location: In person

Salary : $50,000