Teller I

Pay Range: $15.01USD to $16.54USD

Summary: Responsible for accurately and efficiently processing financial transactions between customers and the Bank according to established policies and procedures. Provides quality customer service while handling routine customer inquiries and problems. Understands and promotes Bank products and services and refers customers to other departments as appropriate. Schedule may include Saturdays, holidays and may require travel to other branch locations.

All employees are expected to protect the information and assets of the organization through heightened awareness of information security, cyber security, and risk management best practices, as well as complying with all applicable laws, regulations, and organizational policies.

Responsibilities: include but are not limited to the following. Other duties may be assigned.

• Receive and process a variety of transactions including, but not limited to, Bank products, withdrawals and loan payments. Verify amounts, balances and endorsements as required.
• Professionally answer phones calls promptly. Route and deliver messages as needed.

• Maintain adequate working funds as required by Bank policy. Verify and balance assigned cash drawer as appropriate with a minimal level of variances. Keep cash drawer balance below maximum limit.

• Issue official checks and money orders. Redeem savings bonds and receives loan payments.
• Explain and cross-sell Bank products and services and refer customer to other departments as appropriate.
• Count, verify and package coin and currency.
• Answer customer inquiries and discuss routine problems relating to Bank products.

• Ensure the teller station is properly stocked with forms and supplies.
• Work with supervisor to establish goals for development of abilities to sell and cross-sell products and services.
• Maintain working knowledge of branch equipment as appropriate (e.g., Recycler, Electronic Dispenser, ATM and Vault). Replenish and balance as needed.
• Balance ATM as applicable, proves deposits, maintains cash, receipts and envelopes.
• Processes night deposits.
• Prepare, scan and balance teller work through capture system.
• Prepare, complete, scan and index various Bank forms through CenterDoc.
• Process stop payments and holds.

• Ability to identify red flags on fraudulent and counterfeit transactions.
• Comply with all Bank policies, regulations and laws applicable to carrying out Teller duties and responsibilities.
• Meet or exceed established goals.

Qualifications and Skills: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education/Experience:

• High School diploma or equivalent with cash handling and customer service experience.

Knowledge/Skills/Abilities:

• Strong organizational skills and attention to detail.
• Strong customer service orientation.
• Ability to work as part of a team.
• Ability to problem solve, prioritize tasks and meet required deadlines.
• Ability to use good, sound judgment in decision making.
• Ability to promote, sell and cross-sell Bank products and meet referral goals.
• Ability to respond to common inquiries or complaints from customers, co-workers or vendors.
• Ability to write routine correspondence and communicate effectively and tactfully, orally and in writing with employees, customers, vendors and management.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Must understand and comply with company policies and procedures.
• Ability to maintain a friendly, helpful and courteous attitude when working with customers or co-workers under diverse conditions.
• Ability to accurately and quickly complete standard mathematical calculations.
• Ability to apply concepts such as fractions, percentages, ratios or proportions to practical situations.
• Ability to use a calculator and applicable software including Teller Platform.
• Strong analytic, organizational skills and attention to detail with a focus on accuracy and quality of work.
• Microsoft Internet Explorer and Microsoft Office programs, specifically Word, Outlook and Excel.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must have the ability to lift and carry 25 pounds for a distance of 50 feet.

NOTE

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently.

Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others.

The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

The company is an Equal Opportunity Employer, drug-free workplace, and complies with ADA regulations and other laws/regulations as applicable

Experience

• High School diploma or equivalent with cash handling and customer service experience.

Education

• High School or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)