What are the responsibilities and job description for the Medical Front Office - Patient Service Specialist position at Banner Physical Therapy?
Overview
Position: Patient Service Specialist
Location: Gilbert, AZ
Type of Employment: Full-time
Schedule: Monday - Friday (between the hours of 7 am and 6 pm)
Compensation: $20.00 - $23.00/hour (based on experience)
When patients enter our outpatient physical therapy center in Gilbert, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and the business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.
Why Join Us: (benefits for full-time at 32 hours/week)
- Start Strong: Our mentorship and orientation programs ensure a successful transition
- Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
- Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
- Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection
Check out the video below for additional insight into the work of our Patient Service Specialists!
Responsibilities
- Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
- Schedule patient appointments in person and via phone
- Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
- Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications
Qualifications
Minimum:
- High School Diploma or GED
- 1 Year of Medical Office Experience
Preferred:
- 1 Year Front Desk experience
- Healthcare experience
Additional Data
Equal Opportunity Employer/including Disabled/Veterans
Salary : $20 - $23