Garage Door Field Support Specialist

FIELD SUPPORT TECHNICIANS

No cubicles here - if you like to work outside independently with your hands, Banko Overhead Doors has a career waiting for you. Work independently in the field where you are needed and on projects needed by the installation team. Whether it is garage door opener installation, site readiness, warranty resolution and/or product delivery, your ability to pivot and help as needed through the organization will be key. If you are mechanically and technically inclined, this is a perfect job for you. We provide tools, vehicle and have an excellent benefits program.

EXPERIENCE AND EDUCATION:

• Relevant proven prior experience in a related field of garage door and opener service, construction, framing, HVAC, or related field preferred
• Must have ability to pivot at a moment’s notice to assist where needed.
• High School Education
• Associate or bachelor’s degree would be a plus 

COMPETENCIES AND SKILL SET:

• Ability to troubleshoot and think independently
• Ability to move or lift 90 plus pounds
• Ability to read and understand directions and instructions
• Mechanically inclined
• Comfortable with face-to-face customer interaction
• Strong communication skills
• Ability to communicate with homeowners, builders, and other trades professionally
• Flexible Style (“do whatever it takes” approach).
• Aptitude for problem solving; ability to determine solutions for customers. 

RESPONSIBILITIES:

• Work with installers on projects.
• Site readiness
• Quality Control reviews
• Product delivery
• Warranty work
• Responsible for safe driving of company vehicles.
• Responsible for safe work site, equipment, and truck.
• Assists in customer service issues in the garage door department.
• Reviews work orders for accuracy and completeness before departing to job site.
• Installs garage door openers and associated components.
• Other duties as assigned. 

OTHER:

• Valid driver’s license with acceptable driving record for past 3-years.
• Ability to work a full-time schedule.
• Clean criminal background. 

It is the policy of Banko Overhead Doors to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Banko Overhead Doors will provide reasonable accommodation for qualified individuals with disabilities. 

{Show Up for Banko & Banko Will Show Up for You – We strive to provide long-standing partnerships with our customers. To do that requires our team members to be present and on the ready according to their schedules.  We require all team members to show up for work with minimal call-outs based on our attendance policy. }