What are the responsibilities and job description for the Service Technician position at Banko Overhead Doors?
ABOUT US
Join Banko Overhead Doors, a trusted leader serving communities since 1984. We’ve built our reputation on quality, reliability, and doing right by our customers. For more than 40 years, we’ve helped homeowners and businesses choose durable, high-quality garage doors, backed by a team of dedicated employees who deliver expert service with honesty and care. If you’re looking to grow your career with a company that values its people and takes pride in its work, Banko is the place to be.
ABOUT THE JOB
As a Service Technician, you will diagnose, repair, install, and maintain garage doors and openers, ensuring safe, high-quality work and exceptional customer service. Banko is committed to providing top-tier training, industry-leading tools, and long-term career growth.
Key Responsibilities:
- Troubleshoot, repair, and maintain residential and commercial garage doors and openers.
- Complete installations and service jobs using hand and power tools safely.
- Drive to customer locations, assess service needs, and recommend solutions.
- Test door systems, openers, safety sensors, and electronic components for proper function.
- Document completed work, materials used and maintain accurate inventory.
- Maintain a safe, clean work environment and company vehicle.
- Communicate professionally with customers and provide solution-based recommendations.
- Review work orders for accuracy before leaving job sites.
- Work closely with management and report any job-site issues promptly.
Qualifications:
- High school diploma or GED required.
- At least 1–2 years of experience in garage doors, construction, electrical, HVAC, or a related trade.
- Mechanically inclined with strong problem-solving skills.
- Valid driver’s license with a clean 3-year driving record.
- Ability to lift 75 lbs, work on your feet, from a ladder and perform tasks in outdoor conditions.
- Strong communication and customer service skills.
- Ability to pass a background check and drug screen.
- Comfortable with face-to-face customer interaction and upselling when appropriate.
- Ability to read and follow detailed instructions.
- Reliable, safety-driven, and committed to high-quality workmanship.
- Comfortable working in a piece-rate environment once trained.
Benefits:
- Full-time schedule with competitive pay
- Medical, dental, 401(k), PTO, and holiday pay
- Opportunities for advancement
- Supportive, team-oriented work culture
Requirements
- Valid and 3-year minimum clean driving record (MVR).
- Ability to pass a background check
- Ability to work a full-time schedule
- Ability to lift 75 lbsin outdoor conditions
- Reliable, punctual, and committed to quality work
Show Up for Banko & Banko Will Show Up for You.
We value reliability, teamwork, and long-term growth. When you commit to showing up—ready and on time—we commit to supporting your career and providing opportunities for advancement.
Equal Opportunity Employer
It is the policy of Banko Overhead Doors to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Banko Overhead Doors will provide reasonable accommodations for qualified individuals with disabilities.
NOTE: We run a background and MVR check prior to interviews. At the interview, we may require additional assessments (Wonderlic, DISC, etc.) to be completed as well.