What are the responsibilities and job description for the Branch Operations Specialist position at Bank of Utah?
I am Amy Hitchcock, VP Deposit Operations at the Bank of Utah. Founded in 1952, Bank of Utah is one of Utah's largest, privately owned community banks. Nasdaq ranked us Best Bank in Utah for 2025! Here we strive to unlock the potential of our team members, clients, and community. We act with integrity in every decision, build trust through every interaction, and exceed expectations at every opportunity. We seek to responsibly create lasting prosperity today and for generations to come.
We are currently looking for a Branch Operations Specialist to work M-F at our Branch located at 1000 West 800 North Orem, UT. This role is responsible for the training, inspection and development of branch employees. Assist the branches by helping with daily tasks, customer requests and monthly audits. They will support the branches by answering calls and emails daily.
Qualifications:
- Requires a High School diploma or equivalent and 8 years of banking experience and 5 years of operations experience.
- Courteous and professional customer service attitude
- Technical ability to input and retrieve computerized information. Exceptional organizational skills. Excellent verbal and written communication skills for interacting professionally with customers and other employees.
- Ability to maintain the integrity of highly confidential customer and Bank information
- Ability to deal effectively with time pressures, stress and multi-tasking that can change hourly depending on level of branch activity
- Effective problem-solving skills.
- Excel experience
Benefits of Working with Us:
Bank of Utah's comprehensive benefits package includes:
- Great work-life balance, with a Monday-Friday schedule
- Competitive pay and benefits, including medical, dental and vision plans
- 401(k) plan and match up to 5 percent in our employee stock ownership program (eligibility requirements must be met)
- 12 paid bank holidays paid time off, including paid parental leave
- Volunteer opportunities to make a difference in the communities where you work and live
- Awards and recognition to celebrate you and your colleagues for living the bank's values
Regular duties and responsibilities:
- Monthly Pop-up Training
- Weekly Branch Bulleting Newsletter
- Monthly Binder review
- Quarterly visits - review operational controls and audits done by the branches
- New hire training and onboarding of new employees
- Chargeback review
- Fraud research and review
- Policy and procedure creation and updates
- System updates and training
- Project support (BPM, Online account opening, EIM and Verafin
- Ad hoc Training Daily NSF processing
- Answer Branch operational questions
- Attendance is an essential function of the job
- Other duties assigned
*The wage listed is within the range associated with this position. Actual compensation will be based on qualifications and experience.
