Loan Operations Manager

Bank of Marin, voted by our employees as one of the “Best Places to Work” in the North Bay Business Journal, is seeking a Loan Operations Manager to join our office onsite in either Novato, California or Rancho Cordova, CA.

The Loan Operations Manager is responsible for overseeing all loan servicing, post-closing, and operational support functions for the Bank’s consumer and commercial loan portfolios. This role ensures loans are accurately boarded, maintained, and serviced in accordance with internal policy and procedures, accounting standards, and applicable state and federal regulations. The position provides leadership to loan operations staff, maintains strong internal controls, and supports regulatory exams, audits, and portfolio risk management.

Essential Job Functions:

• Manage the performance of department staff, including training, coaching and disciplinary matters.


• Establish clear workflows, performance expectations, and accountability standards.


• Oversee all loan servicing activities, including payment processing, payoffs, loan advances, escrow administration, non accrual loans, charge offs, and OREO accounts.


• Oversee the monitoring of insurance requirements for flood, property and general liability insurance.


• Oversee Loan Boarding Supervisor who is responsible for ensuring accurate loan boarding, system maintenance, and verification of loan terms, balances, rates, and payment schedules.


• Supervise post closing functions to ensure mortgages, deeds of trust, UCCs, and other security documents are accurate, properly recorded, and tracked.


• Reviews various daily system reports in connection with activities performed in the Loan Operations area as required. Researches, identifies and resolves any errors or issues.


• Maintain working expertise in the Bank’s loan servicing and core systems and coordinate with vendors and internal IT resources to enhance system functionality.


• Assists with daily loan control and other general ledger balancing activities.


• Resolves out of proof balances and other issues.


• Oversee any implementation of new integrations and systems in the loan operations area.


• Assists with creation of training materials and training of employees for implementation of new or existing systems, processes and procedures, as needed.


• Provides back-up support to the loan boarding and loan servicing teams as needed.

Job Skill and Additional Requirements:

• Understanding of loan documentation, banking system functionality and loan servicing department policies and procedures.


• Excellent customer service skills. Excellent communication skills.


• Good organizational and analytical skills.


• High level of detail orientation.

Qualifications:

Professional Experience:

• 5 – 7 years related experience and/or training.

Educational/Professional Experience:

• Bachelor’s degree (B.A.) from four-year college or university; or equivalent combination of

  experience and/or training.

The hiring pay range for this position is $91,907.00 to $135,444.00. In addition to the pay range listed, all bank positions are eligible for incentive compensation, which varies based on role. The pay rate for a successful applicant depends on a variety of factors including but not limited to geographic location, work experience, education, and/or skill level.

The Bank of Marin is a growing public company with career advancement opportunities. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, a retirement savings plan with employer matching opportunity, bank paid employee stock ownership plan, tuition reimbursement, employee volunteer program and more. Additional details about total compensation and benefits will be provided during the hiring process.

Bank of Marin is an equal opportunity employer.

EOE AA Vet/Disability