Part-Time Rotating Teller

This position is part time, up to 30 hours per week. Could work in either Pulaski, Frankewing, or Lawrenceburg.

Customer Transactions:

• Process Financial Transactions: Accurately and efficiently process customer transactions, including deposits, withdrawals, loan payments, check cashing, and money orders.
• Maintain Cash Drawer: Reconcile cash drawer daily, ensuring cash balances and transaction records are accurate.
• Verify Customer Information: Verify the identity of customers and the authenticity of checks or currency during transactions.
• Process Transfers: Assist customers in transferring funds between accounts or to other financial institutions.

Customer Service:

• Provide Assistance: Address customer inquiries regarding bank services, policies, and products, ensuring they are answered promptly and thoroughly.
• Resolve Issues: Assist with resolving issues or concerns related to accounts and transactions, ensuring that customers leave satisfied.
• Cross-Sell Bank Products: Promote and inform customers about additional bank products and services that may meet their needs, such as savings accounts, loans, and credit cards.

Cash Handling and Security:

• Ensure Accuracy: Handle cash and negotiable instruments with precision, ensuring all transactions are processed according to bank policies and procedures.
• Follow Security Procedures: Adhere to security protocols to protect the bank’s assets and ensure a safe environment for both customers and staff.
• Report Suspicious Activity: Be vigilant in identifying potential fraudulent activities and report any suspicious transactions to management.

Administrative Tasks:

• Maintain Customer Records: Ensure customer information is updated and accurate in the bank’s system.
• Balance Cash Drawer: Perform regular cash drawer audits and reconciliation to ensure cash handling practices are correct.
• Prepare Reports: Assist with daily transaction reports and other necessary documentation.

Compliance and Regulations:

• Adhere to Policies: Follow all bank policies and regulatory requirements to ensure compliance during transactions and interactions with customers.
• Participate in Training: Stay up to date on bank products, services, security procedures, and compliance regulations.

Skills & Competencies:

• Customer Focus: Strong commitment to providing outstanding customer service and building customer relationships.
• Attention to Detail: Careful attention to detail in handling financial transactions and balancing cash drawers.
• Communication: Excellent verbal and written communication skills to effectively engage with customers and colleagues.
• Problem-Solving: Ability to address and resolve customer issues or concerns with professionalism and efficiency.
• Cash Handling: Strong aptitude for managing cash, reconciling financial records, and ensuring accuracy.
• Teamwork: Ability to work collaboratively with other team members to achieve branch goals.

Education:

• High School Diploma or equivalent required.
• Additional coursework in banking or finance is a plus.

Experience:

• 1-2 years of experience in a customer service role, with a preference for experience in banking or financial services.
• Experience with cash handling and familiarity with banking products and services is preferred.

Skills:

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

Knowledge of banking systems and teller software is a plus.