Sales and Service Manager (Assistant Branch Manager)

Role:
To direct and coordinate the activities of personnel in a bank facility, aiding the Market Manager in ensuring the branch meets financial, operational, and growth plans. Display and reinforce excellent sales & service to all customers and employees.

Essential Functions & Responsibilities:

1. Lead and manage inside sales activities for the branch sales incentive program and work closely with the Sales & Service Supervisor and the Universal Bankers to ensure weekly goals are being met. Display and reinforce excellent customer sales & service to all customers and employees. To direct and coordinate the sales activities of the branch.
2. Provide coaching to attain outstanding customer sales & service while as outlined in the Retail Sales Manual. Monitoring branch office to ensure that security procedures are being followed and that appropriate steps are taken to correct unsatisfactory conditions.
3. Provide sales & services to potential consumer and commercial account customers to generate additional business and to promote positive public relations.
4. Evaluate all branch activities to ensure they are in compliance with established bank policies, procedures, and objectives; recommends changes to manager.
5. Oversee and assist the Sales and Service Associates I & II with branch operational performance.
6. Perform job related duties and activities as requested by management including the participation of special projects and events.

Performance Measurements:
1. To maintain and develop a qualified staff sufficient to meet the needs of customers.
2. To maintain/improve the financial stability of the branch.
3. To meet sales goals as outlined in the Retail Sales Manual.
4. To keep management informed regarding key operating issues affecting the branch.
5. To maintain the confidentiality of all information as directed in banking procedures.
6. Maintain appropriate attendance and punctuality.
7. To comply with all state and federal regulations that are applicable to their specific job duties.
8. To complete all assigned training within the allotted time frame.
9. To provide friendly, professional and accurate service and support to all customers and employees.
10. Each position within the Company shares in the cross-selling of the Company's products and services.

Knowledge and Skills:

Experience: Three years to five years of similar or related experience.

Education: (1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program.

Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills: Able to operate a 10-key calculator, typewriter, and computer keyboard.

This job description does not constitute an employment agreement between the employer and employee. The job description is subject to change by the employer as the needs of the employer and requirements of the job change.

Physical Requirements: The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. Must able to lift up to 50 pounds.