What are the responsibilities and job description for the Trust Operations Manager position at Bank of Ann Arbor?
Description
Full Time | Onsite
Summary
The Trust Operations Manager will lead a team that provides operational support within the Bank of Ann Arbor Trust & Investment Group. This includes day-to-day support as well as ownership of key business initiatives and projects.
Essential Duties And Responsibilities
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle, or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. At times, there could be periods of work induced stress and extended hours. The employee must occasionally lift and/or move up to twenty-five pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.
Full Time | Onsite
Summary
The Trust Operations Manager will lead a team that provides operational support within the Bank of Ann Arbor Trust & Investment Group. This includes day-to-day support as well as ownership of key business initiatives and projects.
Essential Duties And Responsibilities
- Lead of team of professionals that provide broad operational support for client onboarding, account administration, statement production and various other areas.
- Complete daily account maintenance items, including account coding, statement setup, posting cash/asset transfer activity and researching discrepancies.
- Supports financial and performance reporting needs.
- Participate in vendor management activities such as third-party risk reviews, contract review, and invoice management.
- Software evaluation and implementation.
- Managing expenses to budget. Proactively manage controllable expense line items such as overtime and vendor fees.
- Montor non-exempt staff performance against individual performance goals
- Obtain satisfactory or better audit ratings.
- Special projects, including the evolution of the Fi-Tek/Global Wealth Enterprise Solution platform.
- Monitor and improve internal processes, workflows and procedures to improve efficiency, reduce operational risk, meet service-level standards, and ensure compliance with policies and procedures.
- Employ ethical business practices to ensure full compliance of regulatory, broker dealer and institution requirements.
- Assumes additional responsibilities as requested.
- Bachelor’s Degree
- 10 years of related experience in operations in a face-paced, dynamic leading organization.
- 5 years of management experience.
- Strong operational background required.
- Trust accounting experience preferred, not required.
- Experience in banking or financial services, particularly with High Net Worth segment preferred.
- Desire to drive client experience.
- Ability to solve problems independently.
- Experience collaborating with a solid network of strategic partnerships.
- Strategic thinker, enthusiastic about identifying opportunities and driving change.
- A creative and analytical thinker with an executional mindset.
- Intellectually curious, high-energy, driven, ambitious, commercial.
- Adaptable, comfortable with ambiguity
- Outstanding communication (written and verbal); exceptional interpersonal abilities, team player, works well across divisions and understands importance of being responsive.
- Meticulous and resourceful with excellent organizational and project management skills.
- Self-starter with the drive to self-direct independently and follow through on projects start to finish.
- Exceptional ability to multitask with a keen sense of urgency and prioritize competing deadlines.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle, or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. At times, there could be periods of work induced stress and extended hours. The employee must occasionally lift and/or move up to twenty-five pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.