What are the responsibilities and job description for the Senior Retail Loan Collector position at Bank Five Nine (Community Bank)?
JOB REQUIREMENTS: Are you a strategic problem-solver who thrives in
high-stakes financial environments? Do you combine analytical thinking
with strong negotiation skills and a customer-focused mindset? If so,
we\'re looking for a Senior Mortgage Loan Collector to play a key role
in protecting asset performance while helping borrowers navigate
challenging financial situations. In this role, you\'ll proactively
reach out to customers who are at risk of missing payments to help them
arrange their loan or delinquent tax payments. You\'ll manage and work
to resolve cases involving long-term delinquent or distressed loans, as
well as negotiate high-risk accounts that are over 90 days past due -
all while following established timelines and meeting regulatory and
investor requirements. You\'ll collaborate closely with the servicing
team to resolve service-related questions and ensure consistent,
compliant, and effective account management. This position requires a
professional who can balance risk management, regulatory compliance, and
customer communication - while delivering results. Position Expectations
Review daily delinquency reports and contact customers regarding
payments Follow up on missed payment arrangements and other borrower
commitments directly with the customer and document the communication.
Analyze the extent of the potential loss created by the troubled loan,
identify the problems and provide meaningful input into the plan for
resolving the problems. Create and track standard repayment agreements
while maintaining focus on directed calling campaigns and skip tracing
events. Contact customers to pursue workout or other default resolution
options. Identify resolutions such as forbearance agreements, loan
modifications, loan deferrals, short sales, deeds in lieu of foreclosure
and legal settlements. Pursue default resolution options on loans that
are in a delinquent or Loss Mitigation status. Make recommendations to
management for approval or denial of loan resolution strategies as
necessary. Work directly with customers to set up/resolve issues with
on-line or auto withdraw payments Monitor and track delinquent loans for
all investors and report on regular schedule/when needed. Work with CRM
support group to create and maintain servicing/collections reporting
needed to effectively manage processes and reduce risk Monitor that all
collection policies/procedures are being created, updated and followed.
Onboard new servicing and collection vendors as needed Track, manage and
assist in selling REO Required Education and Experience Bachelor\'s
Degree or equivalent experience. A minimum of 2 years\' experience in
Collections. Preferred Education And Experience Experience With GSE And
Investor related mortgage collection and loss mitigation practices.
Comprehensive knowledge of resolution strategy and the ability to
identify\... For full info follow application link. Equal Opportunity
Employer: Minorities, Women, Veterans, Disabilities \*\*\*\*\*
APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/DEB5B2DC2CFC4B14
high-stakes financial environments? Do you combine analytical thinking
with strong negotiation skills and a customer-focused mindset? If so,
we\'re looking for a Senior Mortgage Loan Collector to play a key role
in protecting asset performance while helping borrowers navigate
challenging financial situations. In this role, you\'ll proactively
reach out to customers who are at risk of missing payments to help them
arrange their loan or delinquent tax payments. You\'ll manage and work
to resolve cases involving long-term delinquent or distressed loans, as
well as negotiate high-risk accounts that are over 90 days past due -
all while following established timelines and meeting regulatory and
investor requirements. You\'ll collaborate closely with the servicing
team to resolve service-related questions and ensure consistent,
compliant, and effective account management. This position requires a
professional who can balance risk management, regulatory compliance, and
customer communication - while delivering results. Position Expectations
Review daily delinquency reports and contact customers regarding
payments Follow up on missed payment arrangements and other borrower
commitments directly with the customer and document the communication.
Analyze the extent of the potential loss created by the troubled loan,
identify the problems and provide meaningful input into the plan for
resolving the problems. Create and track standard repayment agreements
while maintaining focus on directed calling campaigns and skip tracing
events. Contact customers to pursue workout or other default resolution
options. Identify resolutions such as forbearance agreements, loan
modifications, loan deferrals, short sales, deeds in lieu of foreclosure
and legal settlements. Pursue default resolution options on loans that
are in a delinquent or Loss Mitigation status. Make recommendations to
management for approval or denial of loan resolution strategies as
necessary. Work directly with customers to set up/resolve issues with
on-line or auto withdraw payments Monitor and track delinquent loans for
all investors and report on regular schedule/when needed. Work with CRM
support group to create and maintain servicing/collections reporting
needed to effectively manage processes and reduce risk Monitor that all
collection policies/procedures are being created, updated and followed.
Onboard new servicing and collection vendors as needed Track, manage and
assist in selling REO Required Education and Experience Bachelor\'s
Degree or equivalent experience. A minimum of 2 years\' experience in
Collections. Preferred Education And Experience Experience With GSE And
Investor related mortgage collection and loss mitigation practices.
Comprehensive knowledge of resolution strategy and the ability to
identify\... For full info follow application link. Equal Opportunity
Employer: Minorities, Women, Veterans, Disabilities \*\*\*\*\*
APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/DEB5B2DC2CFC4B14