What are the responsibilities and job description for the Client Relationship Specialist Floater position at Banesco USA?
Summary of Position
The Client Relationship Specialist Floater - B&P assists the banking center team by building client relationships and driving business growth by acquiring new clients, increasing deposits and fee income, and generating loan referrals. They provide exceptional customer service, handle transactions, manage lobby activity, and promote digital banking solutions, all while adhering to bank regulations and the Banesco Way Sales Process. Their core duties include understanding client needs, offering tailored products and services, and proactively cross-selling to ensure client financial success.
Essential Functions and Duties
- Acquire, retain, and expand new and existing client relationships by providing exceptional customer service and resolving customer requests.
- Consistently meet or exceed sales goals at the banking center level.
- Proactively pursue new business opportunities through lead generation while cross-selling to grow the portfolio.
- Actively participate in the bank's sales process, including product selection and referrals.
- Capture deposits to achieve established banking center goals.
- Respond to inquiries from internal and external customers.
- Responsible for teller duties which may include, but are not limited to: processing transactions, ensuring compliance with bank policies and procedures, completing ATM duties, managing cash, including vault operations and currency ordering, processing NSF and overdrafts, holds, stop payments, and wire transfers, balancing daily transactions and cash, processing deposits/withdrawals, loan repayments, cashier checks, open/maintain, and close accounts, ensuring proper documentation.
- Responsible for working in a team setting with other relationship bankers while assisting the Client Relationship Manager in overall sales and day-to-day operations.
- Ensure the physical security of the banking center, including opening and closing procedures.
- Complete BSA/KYC/ECS/RFI requests in a timely manner.
- Work with centralized banking center operations to achieve satisfactory audit and quality control results.
- Maintain accurate records and protect banking center assets.
- Provide support and coverage to other banking centers as needed.
- Responsible for completing annual training programs assigned.
- Perform other assigned functions and/or duties.
Qualifications Requirements
- Education: High school diploma or equivalent experience.
- Experience: Minimum three (3) years of experience in retail banking or cash handling.
- Must be bilingual in both English and Spanish. Ability to fluently speak, understand, read, and write both languages.
- Proven ability to work effectively in a team environment.
- Demonstrated knowledge of selling and cross-selling techniques to provide customers with the bank’s products and services.
- Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, etc.).
- Strong verbal and written communication skills, with the ability to interact effectively at all organizational levels.
- Exceptional attention to detail, accuracy, multitasking, time management, and prioritization skills.
- Strong customer service orientation, ensuring satisfaction for both internal and external clients.
- Understanding of relevant state and federal banking compliance regulations and operational policies.
- Ability to understand and adhere to bank instructions, procedures, and policies.