What are the responsibilities and job description for the Banking Centers Operations Specialist position at Banesco USA?
Job Title | Banking Centers Operations Specialist |
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Banesco USA is seeking a Banking Centers Operations Specialist for our Banking Center Operations unit.
Primary Job Duties
- Conducts regular on-site operational reviews and detailed process reviews to ensure adherence to policies, regulations, and efficiency.
- Assists with internal/external audits, ensuring compliance readiness.
- Performs monthly reviews of various branch logs (vault, ATM, mail and courier deposits, teller, safe deposit boxes), consignment audits (temporary checks, cashier checks, debit card, and interest checks), and alarm system checks.
- Conducts monthly/surprise audits of tellers and vaults.
- Performs quarterly/annual reviews of security measures (All-Clear, Bait Money, Record Retention).
- Reviews and processes daily reports (e.g., morning reports, new accounts, CTR).
- Gathers and analyzes data to support review findings and identify trends.
- Prepares clear reports summarizing findings and recommendations for improvements.
- Documents control weaknesses and risks and works with staff to implement corrective actions.
- Tracks and monitors implementation of recommendations.
- Proactively identifies and addresses operational gaps, developing solutions.
- Acts as a key liaison between banking centers and internal departments, facilitating communication and meetings to resolve operational concerns.
- Provides ongoing support to other bank areas.
- Coordinates new account reviews and ensures timely completion of quality control requests.
- Completes assigned projects and annual training.
- Responsible for completing annual training programs assigned.
- Perform other assigned functions and/or duties.
Job Requirements
- Education: Bachelor's degree in Business Administration preferred or equivalent experience.
- Experience: Three (3) years of experience in Retail banking and managerial role or equivalent experience.
- Advance computer skills including but not limited to proficiency in Microsoft Office (Word, Excel, Power Point, etc.)
- Must be bilingual in both English and Spanish. Ability to fluently speak, understand, read and write both languages.
- Strong verbal and written communication skills, ability to communicate at all levels of the organization.
- Strong attention to detail and accuracy and the ability to multi-task, with strong organization, time-management, and prioritizing skills.
- Strong customer service skills, ensuring satisfaction of both internal and external customers.
- Advance knowledge in branch operation activities, terminology and products and services.
- Knowledge of selling and cross-selling techniques to provide customers with the bank's products and services.
- Advance knowledge of related State and Federal banking compliance regulations and operational policies.
- Strong problem solving and analytical skills make determination to provide customers with solutions.
Benefits & Perks
- Competitive base salary.
- Paid time off.
- 401k with employer match.
- Tuition reimbursement.
- Paid parental leave.
- Medical, Dental, Vision.
- Life Insurance.
- Supplemental Insurances.
- Short-Term & Long-Term Disability Benefits.
- Free parking.
- On-site Cafeteria.
About Us
Banesco USA is part of Banesco International, a worldwide group of financial institutions with presence in 14 countries.
As a corporation in continuous evolution, we promote the ongoing professional and personal development of our employees, by embracing challenges and adapting to the changing environment of today’s world. We aim to develop integral human beings, committed to making a difference at the workplace and out in the world.
Our actions are rooted in our Values: Reliability, Responsibility, Quality and Innovation. We believe that we all have the same ability to transform our daily tasks into significant contributions, and therefore, Leave Our Mark.
At Banesco USA, one of our most valued assets is our enthusiastic team, which strives every day to create a world-class organization in an ever-changing world. Together, our team has made us a market leader and we invite you to join us.