Fintech Operations Analyst (Part-Time)

For over 20 years, The Bancorp has been providing nonbank companies with the people, processes, and banking technology to meet their individual needs. As a result, we have become an industry-leading provider of reliable technology-forward solutions that move our partners’ businesses into the future. At The Bancorp, we define Fintech Partnerships. The Bancorp does more than just enable our clients’ product innovations; we create lasting partnerships with a future-focused approach to technology and services. Today and every day, we work to continually transform the payments landscape. With an industry-leading new facility, collaborative environment and exciting projects, The Bancorp Fintech Solutions division has a great experience to offer. 

The FTS Operations Analyst is responsible for providing operational support for client programs by managing departmental processes in compliance with regulatory requirements. It encompasses a range of tasks from routine to complex activities to ensure smooth operations of the Fintech Solutions Group and its partners. The position involves collaboration with internal bank departments and external partners to facilitate support and maintain regulatory knowledge. Key responsibilities include conducting account reviews, making account adjustments, analyzing reports, and documenting activities to uphold the operational integrity of the Bank's partner programs. 

Essential Functions

1. Monitors a variety of reports to identify exceptions, violations, and/or potential fraud.
2. Receives and logs account inquiries and processes account adjustments necessary to fulfill levies, garnishments, and various accountholder requests.
3. Reviews daily control reports to ensure card transactions and adjustments were processed correctly.
4. Processes written correspondence received, including returned mail and written customer inquiries.
5. Performs account reviews as necessary to respond to account inquiries in a timely and accurate manner.
6. Coordinates with relevant departments to address any identified account discrepancies effectively.
7. Collaborates with other members of the Fintech Solutions division to problem-solve client issues and inquiries.
8. Processes card requests for the Retail Bank programs in a timely and accurate manner.
9. Maintains highly accurate records, files, and timetables for future actions and follow-up activities.
10. Performs other duties as assigned.

 Education/Experience Requirements

• Must have a high school diploma or equivalent.
• Associate or Bachelor’s degree preferred, or an equivalent combination of education, training, and experience.
• Must be available to work a minimum of 20 hours per week.

Preferred Requirements

• Ability to take feedback and seek direction quickly.
• Excellent verbal, written, and interpersonal communication skills.
• Team player, able to work effectively in a team fostered, multi-tasking environment.
• Proficient in all Microsoft Office suite, e.g., Excel, PowerPoint, Word, Outlook.
• Capable of quickly learning and navigating account screens on multiple systems.

This job will be open and accepting applications for a minimum of five days from the date it was posted.

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The Bancorp Bank, N.A. is an EQUAL OPPORTUNITY EMPLOYER and will not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, pregnancy, citizenship, national origin, age, disability, genetic information, veteran status or other protected category with respect to recruitment, hiring, training, promotion, and other terms and conditions of employment.

Employment with The Bancorp Bank, N.A. includes successfully passing a background check including credit, criminal, education, employment, OFAC, and social media background history.

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