Fintech Operations Specialist I

Work Arrangement: 

***After the initial training period, this is a hybrid role, working onsite in our Sioux Falls, SD office.***

For over 20 years, The Bancorp has been providing nonbank companies with the people, processes, and banking technology to meet their individual needs. As a result, we have become an industry-leading provider of reliable technology-forward solutions that move our partners’ businesses into the future. At The Bancorp, We Define Fintech Partnerships. The Bancorp does more than just enable our clients’ product innovations, we create lasting partnerships with a future-focused approach to technology and services. Today and every day, we work to continuously transform the payments landscape.

Provides operational support of client programs by managing departmental processes, ensuring adherence to compliance and regulatory requirements. Reports department activities to the VP Network Operations Managers on a regular basis.

Essential Functions

1. Monitors a variety of reports to identify parameter violations, regulatory violations, and/or potential fraud. Reviews the account and completes an unusual activity report for the Financial Crimes Risk Management team in accordance with The Bancorp Bank procedures. Escalates to the appropriate Program Operations Manager for research and correction. Files a complaint with the appropriate network a merchant is identified as violating the Rules
2. Reviews and processes letters of indemnity, reclamations, and other ACH inquiries including potentially removing the funds from consumer accounts
3. Processes requests from cardholders and clients to issue a check for the remaining balance on an account. Removes funds and assesses a fee with the correct transaction code and description and closes consumer accounts and/or cards per the cardholder agreement. Researches and responds to check research requests including requesting a stop payment and issuing a replacement check
4. Builds batch files to remove funds for escheatment monthly. Collaborates with the Program Operations Manager and the Reconciliation Department on any discrepancies. Reviews requests to reverse escheatment withdrawals to ensure the funds are still available to return prior to reloading any cardholder accounts or issuing a check
5. Develops close working relationships with the Program Operations Managers to collaborate on problem solving for clients. Assist Program Operations Managers with various daily, weekly, and monthly processes
6. Reviews written statements of authorized debits to ensure they are completed in accordance with the NACHA Operating Rules prior to fulfilling a client’s request to return an ACH
7. Logs returned checks and mail for reporting purposes. Logs returned card plastics for reporting provided to the Bancorp Bank Billing Department. Provides clients reporting of returned card plastics per the agreed upon schedule
8. Performs other duties as assigned.

Education/Experience Requirements

• Associate degree in a related field or an equivalent combination of training and experience.
• 1 year of relevant experience.

Preferred Qualifications

• Excellent verbal, written, and interpersonal communication skills
• Team player, able to work effectively in a team fostered, multi-tasking environment.
• Proficient in all Microsoft Office products, e.g., Excel, PowerPoint, Word, Outlook.
• Able to learn and quickly maneuver through account screens on 12 systems.

This job will be open and accepting applications for a minimum of five days from the date it was posted.

Working at The Bancorp Bank, N.A. and Benefits Information: click here

Diversity & Inclusion at The Bancorp Bank: click here

The Bancorp Bank, N.A. is an EQUAL OPPORTUNITY EMPLOYER and will not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, pregnancy, citizenship, national origin, age, disability, genetic information, veteran status or other protected category with respect to recruitment, hiring, training, promotion, and other terms and conditions of employment.

Employment with The Bancorp Bank, N.A. includes successfully passing a background check including credit, criminal, education, employment, OFAC, and social media background history.

#LI-CB1 

#LI-Hybrid