ABOUT BCI

Bci provides financial services to individuals and corporation. We focus on being a global leader in innovations and personalized client experience and, with more than 10,500 employees, Bci is recognized as one of the best companies in which to work and develop a career. It is the third largest privately owned bank in Chile and it has more than 300 branch offices throughout Chile and representative offices in other countries. 

Bci is an Equal Opportunity Employer - All qualified applicants will receive consideration without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law.

JOB SUMMARY

The Operations Specialist supports the Documentation, Loan Operations, Wires and Administration Teams mainly related to the Operations Upgrade Program and Transformative Projects.  The ideal candidate will be detailed oriented and proactive in order to assist in developing workflows, executing project tasks and identifying process improvements.  This is a hands-on role requiring excellent organizational skills, familiarity with project management tools, and the ability to support cross-functional teams effectively. 

DUTIES OF THE POSITION

The duties of the position include, but are not limited to, the following: 

• Assist with the execution of project tasks associated with the Operations Upgrade Program and provide status, as well as updates regarding progress.

• Collaborate with Documentation, Loan Ops, Wires, and Administration Teams to prepare project deliverables and update timelines.

• Participate in various cross functional team meetings within the Bank to create Front to Back workflows for Documentation, Loan Ops, Wires and Admin Teams, identifying opportunities for efficiency and automation.

• Assist with assessing internal controls and processes associated with account opening and account maintenance, wire transfer activity, and loan/ letter of credit transactions, to develop innovative enhancements.

• Assist with the creation and update of project documentation, GAANT charts, dashboards and presentations as needed.

• Assume evolving duties and responsibilities of the position.

• Work all hours required to fulfill job duties and responsibilities (including

weekends, evenings, and holidays as needed).

• Provide coverage for other positions as requested.

• Ability to carry and lift boxes and objects that may weigh between 10 and 25

• pounds.

• Perform additional duties and responsibilities as assigned by management.

COMPLIANCE RESPONSIBILITIES

In the performance of their duties, all Bci - Miami Branch staff members are required to comply all state and federal regulatory and legal requirements, including the Bank Secrecy Act, the Federal Election Campaign Act of 1979, the Foreign Corrupt Practices Act, and the Bank Bribery Amendments Act. Additionally, all staff members must comply with in the Bci’s Personnel Manual and Code of Ethics and other policies of Bci which are either currently in place or which may become effective during the staff member’s employment. 

PRE-HIRE REQUIREMENTS FOR THIS POSITION:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPUTER & OTHER REQUIRED SKILLS:

• Strong skills in Google Suite (Google Sheets, Google Slides, Google Forms, etc) and Microsoft Suite (Excel, Word, Visio, Project), Smart Sheet, and Monday.com,

• Familiarity with agile, waterfall, or hybrid project management.

• Experience with creating dashboards and visual project summaries

• Knowledge of banking operations and support functions / responsibilities.

• Highly organized and detail-oriented, with the ability to manage confidential information efficiently and securely.

• Ability to gather and synthesize information from diverse teams and sources.

• Ensure timely escalation of risks, issues, or delays to the appropriate stakeholders.

• Ability to understand, speak, read, and write English and Spanish

EDUCATION:

Bachelor’s degree, a plus.

EXPERIENCE: 

Minimum 5 years banking or related experience and/or training; or equivalent combination of education and experience.