HOA Account Servicing Analyst

BANC OF CALIFORNIA AND YOUR CAREER

Banc of California, Inc. (NYSE: BANC) is a bank holding company with over $34 billion in assets and the parent company of Banc of California. Banc of California is one of the nation’s premier relationship-based business banks, providing banking and treasury management services to small, middle market, and venture backed businesses. As the largest independent bank headquartered in California, the bank offers a broad range of loan and deposit products and services through a network of full-service branches and regional offices, as well as through digital and nationwide capabilities. The bank also provides full-service payment processing solutions to its clients and serves the Community Association Management industry nationwide through its technology forward platform, SmartStreet™. Banc of California is committed to supporting its local communities through the Banc of California Charitable Foundation and by partnering with organizations that promote financial literacy, job training, small business support, affordable housing, and more. 

At Banc of California, our success is powered by our people and a shared commitment to delivering meaningful results. We foster an environment where entrepreneurial thinking is encouraged, and accountability and operational excellence are expected. Our team members are empowered to take ownership, make informed decisions, and make a meaningful impact as the bank continues to grow and evolve. We are dedicated to supporting your growth and wellbeing through comprehensive benefits, robust development opportunities, and inclusive programs that enable you to perform at your best. Together we win!

THE OPPORTUNITY

The HOA Account Servicing Analyst works independently and with minimal supervision, providing support to clients regarding New Accounts and general Account Servicing. Applies working knowledge of technical and professional principles and concepts and in-depth knowledge of team objectives. Performs all duties in accordance with the Company’s policies and procedures, all U.S. state and federal laws and regulations, wherein the Company operates.

HOW YOU’LL MAKE A DIFFERENCE

• Play a key role in verifying Customer Information Profile/Customer Due Diligence. 
• Review all documentation for accuracy and quality.
• Open Checking, Money Market, and Certificate of Deposit accounts.
• Input new accounts in Bank’s core system and submit complete packages for callback review.
• Perform Account Closures.
• Communicate regularly with HOA Account Servicing specialists to ensure consistency and quality of processes.
• Interact with business partners including Relationship Managers and Regional Account Executives, to resolve client issues.
• Assist with internal and client escalations.
• Perform various types of maintenance including but not limited to, Change of Address, Name Changes, account type changes, signature card updates, and all other Customer and account level changes.
• Review Account Servicing activities performed by others for accuracy, consistency, and compliance with business guidelines and bank policies. 
• Performs bulk request processing independently with limited supervision. 
• Signing Authority where appropriate.
• Assists as an approver for HOA account closures and Signature Card updates, ensuring compliance and correct procedures, accuracy of documents, and proper system updates
• Understand how assigned duties contribute to the work of the team/unit and how the units coordinate their efforts and resource to provide support as needed for various units
• Follow all established policies and procedures.
• Perform other duties and projects as assigned.

WHAT YOU’LL BRING

• Minimum 2 years’ experience in HOA Account Servicing role or relevant HOA or banking role.
• Strong working knowledge of account documentation requirements.
• Serves as a subject matter expert for the team
• Demonstrates ability to make approval decisions and ensure approvals comply with policies and procedures
• Excellent written and oral communication skills
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook), with strong Excel reporting skills preferred.
• Effective organizational and time management skills Detail-orientated and problem solving and critical thinking skills
• Ability to mitigate risk
• High School diploma or equivalent required

HOW WE’LL SUPPORT YOU

• Financial Security: You will be eligible to participate in the company’s 401k plan which includes a company match and immediate vesting.
• Health & Well-Being: We offer comprehensive insurance options including medical, dental, vision, AD&D, supplemental life, long-term disability, pre-tax Health Savings Account with employer contributions, and pre-tax Flexible Spending Account (FSA).
• Building & Supporting Your Family: Banc of California partners with providers that offer adoption, surrogacy, and fertility assistance as well as paid parental leave and family support solutions including care options for your family.
• Paid Time Away: Eligible team members receive paid vacation days, holidays, and volunteer time off.
• Career Growth Opportunities: To support career growth of our team members, we offer tuition reimbursement, an annual mentorship program, leadership development resources, access to LinkedIn Learning, and more.

SALARY RANGE

The base salary ultimately offered is determined through a review of education, industry experience, training, knowledge, skills, abilities of the applicant in alignment with market data and other factors.

Banc of California is an equal opportunity employer committed to creating a diverse workforce. All qualified applicants will receive consideration for employment without regard to their actual or perceived race (including traits associated with race, such as hair texture, hair type or protective hairstyles), religion or religious creed (including religious dress and grooming practices), color, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), sexual orientation, gender, gender identity, gender expression, gender transitioning, citizenship status, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information, or disability (mental or physical), requests for accommodation and any additional protected categories set forth in applicable federal, state or local laws. If you require reasonable accommodation as part of the application process, please contact Talent Acquisition.

Salary : $34