Department of Aging -Office Assistant - Home Team Program

A vacancy exists in the Home Team Program of the Division of Community Services in the Department of Aging for an Office Assistant.

Pay Schedule I, Grade 19, Regular Schedule: 35 hours per week.

About the Department of Aging
The Baltimore County Department of Aging strengthens lives by connecting individuals to community resources, programs, and services. The Home Team Program connects older adults with volunteers who support their emotional and physical well-being. This position provides clerical support to the Home Team program and interacts with older adults, volunteers, and agency staff.

This job announcement may close at any time with little or no notice. Applicants are advised to apply promptly.

A list of eligible applicants will be established based on the examination as outlined below.

Current and future vacancies occurring in this class may be filled from the list of eligible applicants.

All interested candidates must apply at this time.

List all promotions and changes in job duties due to reclassification as separate work experience on your application. Applicants must include the dates of the promotions and reclassifications.

Note: Failure to complete all fields of the "Work Experience" section of the application will result in your application not being considered. A resume will not be considered in determining your qualifications for a position. Applicants selected for an interview may provide a resume at that time.

You must attach your transcript(s)/degree(s) and professional license(s)/certification(s) to your application. Unofficial copies are acceptable.

Failure to submit proof of professional licenses, certifications, and Education will result in your application not being considered. Proof of professional licenses, certifications, and/or education must be submitted with each application.

Examples of Duties

Job Purpose
Under general supervision, performs comprehensive clerical and routine administrative duties to ensure the efficient operation of an office or coordinates a major function within a County agency or bureau.

Essential Job Duties

• Provide general clerical assistance to the program
• Assist with the Home Team Program Operations
• Assist with the volunteer and client vetting process
• Assist with Data Entry

• Uses automated office systems, such as a computer, to prepare a variety of emails, memos, and other material from a draft or specific instructions.
• Accesses databases to establish, retrieve, review, update, track, and revise a variety of office records.
• Responds to inquiries of a routine nature regarding County, department, and/or program policies in person, by telephone, or by regular or electronic mail.
• Collects information regarding more complex inquiries and refers to appropriate staff for follow-up as necessary.
• Operates office machinery, such as photocopiers, calculators, telephones, scanners, and printers.
• Performs other related duties as required.

Qualifications

Education and Experience
Possession of a high school diploma or an appropriate equivalent plus one year of typing, word processing, or secretarial experience.

(Additional experience as described in the essential duties may be substituted on a year-for-year basis for the required education. Additional education may be substituted on a year-for-year basis for the required experience.)

Knowledge, Skills, and Abilities (Entry Level)

• Knowledge of modern office methods and procedures, including filing systems.
• Knowledge of spelling, grammar, and arithmetic.
• Knowledge of MS Office, database management, and spreadsheet software packages.
• Knowledge of guidelines regarding eligibility for our programs.
• Ability to compose simple letters and memos.
• Ability to communicate effectively.
• Ability to work independently and make decisions with accuracy and attention to detail.
• Ability to follow County and departmental rules and regulations.
• Ability to respond appropriately to inquiries from the public.
• Ability to maintain client confidentiality
• Ability to establish and maintain positive relationships with clients, volunteers, and community partners.
• Ability to effectively triage information from callers and email recipients.

Conditions of Employment

Physical and Environmental Conditions
The work of these positions is essentially sedentary, with occasional walking/or lifting, and other restricted physical activities.

Some employees in this classification may be required to work overtime with little or no advance notice. Some positions may be designated as Emergency/Essential.

Possession of a valid driver's license equivalent to a Non-Commercial, Class C Maryland driver's license may be required at the time of appointment.

Employment Background Investigation
Applicants selected for employment with Baltimore County must successfully complete an employment background investigation, including, but not limited to, criminal background, education, and fingerprinting checks.

Employment Benefits for Full-Time, Merit or Classified Employees

Baltimore County General Government offers the following benefits to full-time,merit or classified employees. Some benefits vary for sworn employees of the Police and Fire Departments. New employees are eligible for benefits upon hire, unless noted otherwise.

Equal Opportunity Employer
Baltimore County is an equal opportunity employer and encourages minority, female and disabled applicants.

Smoke free workplace
All Baltimore County offices are smoke free.

Drug free workplace
Baltimore County provides a drug free workplace. Prospective employees are required to submit to urinalysis drug testing as part of the pre-employment physical examination.

Salary

Annual Salary review - Step increases may be granted on anniversary date based on satisfactory job performance
General Increases - Cost of living increases and adjustments may be granted as legislated.
Longevity Increases - In accordance with the specific pay schedule, a full-time merit or classified employee may receive a longevity increase, equivalent to one step, upon completion of a certain number of years of classified service with the County.

Employee Assistance Program
Our Employee Assistance Program provides confidential and professional assessment and referral assistance for employees and eligible dependents in the household who are experiencing personal problems that may be affecting work performance, job satisfaction, or overall quality of life.

Health Insurance
Health Insurance benefits elected become effective the first day of the month following the date of hire if the employee has completed online enrollment prior to that date. New employees must enroll within thirty (30) calendar days of hire. Plans offered include:

Medical, Prescription, Dental and Vision insurance.

Flexible Spending Accounts
Opportunity to set aside pre-tax dollars, through payroll deduction, for eligible unreimbursed medical care expenses and/or dependent care costs.

Life Insurance
Employees may elect basic term life insurance for themselves equal to one time the employee's annual salary, rounded to the next higher $1,000. Employees contribute a portion of the premium through monthly payroll deductions. The County also offers an Additional/Employee paid Life Insurance plan with coverage up to $100,000.

Retirement
Employees are required to participate in the Baltimore County Employees' Retirement System (ERS), with very limited exceptions.

Paid Leave
Paid benefits listed below vary depending upon the Classification.

Sick Leave
Vacation Leave
Personal Leave
Holidays
Bereavement Leave
Jury Leave
Military Leave

Baltimore County Employees Federal Credit Union
Membership in Baltimore County Employees Federal Credit Union offers a full range of savings programs, loans, checking, direct deposit, payroll deduction, savings bonds, and other financial services.

Direct Deposit
Payroll through direct deposit to the financial institution selected by employee is required.

Educational Assistance
70 to 80 percent tuition reimbursement following successful completion of pre-approved courses related to position. Amount of reimbursement and fiscal year dollar limitations vary with bargaining group.

Deferred Compensation
Nationwide Retirement Solutions offers a 457 retirement plan allowing for payroll contributions of tax deferred dollars to investment options of your choice.

Disclaimer
This is only a summary of benefits and policies in Baltimore County. Any benefit or policy may be changed at any time at the discretion of the administration. This summary does not constitute an express or implied contract, nor does it constitute a guarantee that your employment relationship will continue for any specified period of time or end only under certain conditions.