Associate - Audio Visual & Media

Functioning at an entry level of technical expertise to establish and maintain audio-visual district standards and provide audio-visual-related technical support to one or more areas of operations within the Information Technology Department.

Essential Functions

• Troubleshoot Interactive Display system and hardware
• Troubleshoot Audio Visual Control Systems and processing units
• Troubleshoot Projection systems
• Troubleshoot PA systems
• Solid understanding of signal flow. Assessment of skill to follow.
• Understanding of ticketing systems
• Assists in the implementation of quality customer support processes.
• Ensures that systems and system changes are properly documented.
• May interface with vendor support service groups to ensure proper escalation of technical problems/issues during outages and/or periods degraded system performance.
• Organizes and maintains technical libraries.
• Researches and facilitates the resolution of customer service requests.
• Participates as team member in projects of moderate size, scope and complexity. May be a team lead for projects of small size, scope and complexity.
• Maintains an advanced technical knowledge of two City Schools application programs, databases, operating systems, customer data retrieval processes, or network configurations.
• Exhibit decorum and professionalism
• Participates in the training programs offered to increase technical, interpersonal, and communication skills and proficiency related to the projects to which assigned.
• Utilizes tact and exercises good judgment in interacting with the general public, school, and central office personnel.
• Performs and promotes all activities in compliance with equal employment and nondiscrimination policies; follows federal laws, state laws, school board policies, and professional standards.
  
  
  

Maximum Salary 103569.00

Minimum Salary 67785.00

Desired Qualifications

• Associate's degree in a technology-related field, technical certification(s) and two years directly related experience; or a High School degree and technical certification(s) and four years directly related experience; Degree must be from an accredited college or institution.
• Experience with in-person, hybrid, and virtual audio-visual event production.
• Knowledge of audio-visual products and solutions that include interactive displays, AV control systems (EXTRON, Crestron, Box Light)
• Excellent written and oral communication skills.
  
  
  

Full time or Part time Full time

Additional Details

Qualified candidates for the above position must submit the following:

• Completed online application
• Resume that clearly demonstrates the above minimum qualifications. It is important that you include all experiences and education related to the position to which you are applying.
• Upload copies of all transcripts -undergraduate, graduate and all MSDE Certifications
• Must provide three (3) professional references to include: name, title, business address, e-mail address and phone number
• All documentation/certification necessary (scanned copies accepted) to substantiate minimum qualifications; must be uploaded into application
• All documentation must be scanned and uploaded to application
  
  
  

Benefits -- This position is eligible for benefits. To review the available options please see the information relevant to the union for this position by viewing the following link: http://www.baltimorecityschools.org

Baltimore City Public Schools ("City Schools") does not discriminate in its employment, programs, and activities based on race, ethnicity, color, ancestry, national origin, nationality, religion, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy or parenting status, family structure, ability (cognitive, social/emotional, and physical), veteran status, genetic information, age, immigration or citizenship status, socioeconomic status, language, or any other legally or constitutionally protected attributes or affiliations. Discrimination undermines our community's long-standing efforts to create, foster, and promote equity and inclusion for all. Some examples of discrimination include acts of hate, violence, harassment, bullying, or retaliation. For more information, see Baltimore City Board of School Commissioners Policies JBA (Nondiscrimination - Students), JBB (Sex-Based Discrimination - Students), JICK (Bullying, Harassment, or Intimidation of Students), ACA (Nondiscrimination - Employees and Third Parties), ACB (Sexual Harassment - Employees and Third Parties), ACD (ADA Reasonable Accommodations), and ADA (Equity), and the accompanying City Schools Administrative Regulations. City Schools also provides equal access to the Boy and Girl Scouts and other designated youth groups. Link to Full Nondiscrimination Notice.

This position is affiliated with the Paraprofessional and School-Related Personnel (PSRP) bargaining unit.

This position is affiliated with the City Retirement Plan.

In accordance with Maryland law, City School is required to share the position salary ranges in its entirety. Please note, this is not the hiring range. The hiring range for this position is ($67,785 - $80,855).