What are the responsibilities and job description for the Research Analyst position at Baltimore City Community College?
About Baltimore City Community College
Founded in 1947, Baltimore City Community College (BCCC) is comprehensive, urban institution accredited by the Middle States Commission on Higher Education. The College’s campus is located in West Baltimore and courses are offered throughout the City. With its broad range of degree, certificate, and continuing education programs, affordable tuition, and extensive outreach, BCCC offers educational opportunities to the citizens of Baltimore City and throughout the state of Maryland. BCCC serves over 7,500* students annually, providing credits that transfer to four-year colleges and universities as well as workforce training leading directly to job placement. The College is proud of the fact that over 50 nations are represented within the student body.
- Based on the annual unduplicated credit and non-credit headcount for FY 2023.
Description/Job Summary
The Research Analyst reports to the Director of Institutional Research and provides general institutional support through data extraction, collection, analysis and reporting, as well as survey design and administration. The position designs and performs data collection and analysis and summarizes findings to support planning, institutional effectiveness, accreditation, and grants. The Research Analyst supports the College’s compliance reporting requirements to ensure accurate and timely submissions to oversight bodies. The position supports the Office of Institutional Research in ensuring that the institutional strategy for research aligns with the mission, vision, values, and strategic direction of the College.
Responsibilities/Duties
- Extracts, compiles, analyzes, and interprets data using various software applications including Banner, Argos, SurveyMonkey, and Excel.
- Reviews guidelines, specifications, record/file layouts, and prepares files for submission to the Maryland Higher Education Commission, Maryland State Department of Education, and other oversight bodies.
- Collaborate with programmers to develop scripts.
- Implements and summarizes research into coherent reports for use in operational decision-making based on the analysis of institutional data.
- Compiles, formats, and prepares research data and narrative for internal and external reports.
- Collaborates with College units to develop and conduct mandated and ad hoc surveys; analyzes results and produces reports conveying results to the Director and other decision makers.
- Other related duties as assigned.
Required Qualifications
Education:
- Bachelor’s degree in social science, math, information systems, business, or closely related field.
Experience:
- Two (2) years of demonstrated research or programming experience in higher education.
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Two (2) years of experience utilizing student information system (SIS)/enterprise resource planning (ERP) system to extract data, which should include:
- Experience working with large data sets, including building queries to extract data as well as creating and merging output.
- Experience collaborating with programmers to develop scripts to meet various mandated and ad hoc reporting needs.
Preferred Qualifications
- Master’s degree in social science, math, information systems or computer science, or closely related field.
- Experience in programming in SQL or Oracle.
- Five (5) years of demonstrated research or programming experience in higher education.
- Two (2) years of experience utilizing Ellucian Banner enterprise resource planning (ERP) system.
- Experience in presenting data in a clear and concise manner for non-technical staff and faculty as well as to senior leadership to support data-driven decision-making, strategic planning, enrollment management, grant support, and college-wide process improvement.
- Experience working in a Maryland community college.
- Experience working in a professional environment with diverse populations.
Knowledge, Skills, & Abilities
- Ability to gather, compile, and analyze research data in a variety of formats.
- Strong technology skills, including advanced Excel skills and considerable experience with data extraction, data visualization, and statistical analysis software such as Argos, Tableau, Power BI, SQL, SPSS, and/or SAS.
- Proven ability to respond to information requests quickly and on short notice in a fast-paced environment and with strong attention to details.
- Strong written and oral communication skills, including the ability to convey complex data, analysis, and specifications to a non-technical audience.
- Work effectively, both independently and collaboratively within a team environment.