What are the responsibilities and job description for the Supervisor - Front Office position at Bally's?
Responsibilities
- Participate regularly in departmental and company meetings.
- Hold pre-shift meetings.
- Ensure customer service standards are met and retained.
- Must be always friendly and courteous.
- Answer phones within three (3) rings while following the company phone script.
- Accurately take messages for guests and initiate actions as needed.
- Accurately check guests in and out of the hotel and RV Park by following company procedure standards.
- Ensure proper ID and a form of payment is obtained during guest check in.
- Accurately balance cash drawer daily.
- Select a room in accordance with hotel availability and guest request.
- Create and update guest reservations upon request based on hotel and RV park availability.
- Ensure to complete daily reports, audits, and checklists in a timely manner.
- Train all team members within the department to uphold company service standards.
- Assist the Director of Hotel Operations with creating and updating departmental policies and procedures to ensure effectiveness and relevance.
- Conduct wake-up calls and schedule as needed.
- Send and receive faxes.
- Complete a daily bucket check.
- Manage guest service calls, requests, and complaints.
- Create and update shift schedules.
- Accurately track team members attendance, behaviors, and performance.
- Assist housekeeping department with inspections, cleaning tasks, communication, etc. as needed.
QUALIFICATIONS
- High School Diploma/GED
- 3 years similar work experience
- Computer experience required
- Able to effectively communicate verbally in English
- Able to satisfactorily complete assignable work tasks requested by the department leader.
- Must proactively prioritize needs and effectively manage resources.
- Immediately report any safety hazards, problems, or maintenance issues to the appropriate party.
- Be able to complete group check-ins and billing in a timely manner.
- Other duties as assigned
The starting rate for this position is : $20.00 per hour
WORKING ENVIRONMENT & PHYSICAL EFFORTS
The hospitality industry is a 24 Hour 365-day operation.
This position will primarily be indoor under controlled temperatures.
Frequent: sitting with repetitive movement of fingers, legs, arms, and hands, walking, reaching, and lifting up to 10 pounds
Occasional: Kneeling, pulling, pushing and lifting up to 50 pounds
Speech and Vision abilities are required
Salary : $20