What are the responsibilities and job description for the Players Club Representative position at Bally's?
Responsibilities:
- PC Reps have involvement with the accumulative Players Club database which includes entering data into the ACSC computer program to create new Players Club accounts.
- Updating and/or making necessary corrections to existing Players Club accounts; and answering guest inquiries related to their Players Club account- ex. point balances, promotional entries earned.
- Understand and properly communicate the benefits and privileges of the Players Club.
- Recognize and build relationships with frequent guests.
- Recognize abusers of the program and notify Management.
- Be able to answer clearly and understand all guest questions; have expert knowledge of the facility including all promotions, offers and events and be able to accurately communicate this information to the guests.
- Actively seek out new Players Club members for card acquisition, utilization and email acquisition.
- Assist with, staff and monitor promotions such as slot tournaments, giveaways and award prizes.
- Assist with events by staffing the Box Office, serving as ushers for concerts and other events and working a Will Call table giving out complimentary tickets.
- Staff Catch a Rising Star ticket booth on show nights.
- Assist with working the Call Center under Player Development; making calls and offering/reserving gifts/offers.
- Assist with Bus Tour greeting if required.
- Responsible for maintaining contact with other departments to ensure guest satisfaction.
- Inform management of all issues that may affect the smooth operations of the booths.
- Must complete all transactions accurately and in a timely fashion while paying careful attention to providing exceptional guest service.
- All other related duties as assigned.
Working Conditions:
- Gaming environment includes smoke, noise and bright lights.
Target Hourly Range: ($16.00/hr.)
Bally's Lincoln Casino Resort: About | LinkedIn
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Salary : $16