What are the responsibilities and job description for the Customer Service Representative (Seasonal, Remote) position at Bally's?
Please note that this position has access to customers details – therefore requires employees to be able to obtain and maintain licensing in all jurisdictions Bally’s operates in. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these background checks upon a successful job offer. This will be done in a confidential manner, and solely for the purposes of verification.
Responsibilities:
- Understand and address customer needs, complaints, or other issues with products or services.
- Respond efficiently and accurately to contacts, explaining all possible solutions courteously and professionally.
- Engage in active listening with callers, confirming or clarifying information, and diffusing angry clients.
- Utilize software, databases, scripts, and tools appropriately.
- Understand and strive to comply or exceed call center metrics while providing excellent customer service.
- Be a part of and actively participate in all training, coaching and any other learning opportunities to expand knowledge of the company, products, and position.
- Adhere to all company policies and procedures.
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