What are the responsibilities and job description for the Shift Manager - Security position at Bally’s Corporation?
Essential Functions
Working Environment & Physical Efforts
Target Salary Range: $54,000 - 56,000 per year
- Ensure consistent high-quality service to all our team members and guests.
- Set and maintain guest service standards and ensure team members perform those standards to achieve a favorable gaming experience for guests.
- Manage overall performance of security and transportation departments to ensure protection and safety of team members, guests, and casino assets.
- Guide other departments in planning, recommending, and implementing any and all security programs as needed.
- Develop and implement procedures for denying entry to gaming floor to underage or intoxicated individuals and disassociated persons (DAPs).
- Develop and manage the departmental budget, including capital expenditures.
- Monitor staffing levels to ensure budgetary compliance.
- Complete all government reporting.
- Manage escalated guest service issues appropriately and discreetly.
- Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations.
- Communicates pertinent information to senior staff, surveillance, or other necessary team members that is important to the operation of the casino.
- Responsibilities include interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.
- Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.
- Ensure satisfaction to guests.
- Follow lawful directions from supervisors.
- Uphold the company’s non-disclosure and confidentiality policies and agreements.
- Interact well with others and be a positive influence on team member morale.
Working Environment & Physical Efforts
- The hospitality industry is a 24 Hour 365-day operation.
- This position will primarily be indoors under controlled temperatures.
- Occasional exposure to outdoor climates
- Occasional: standing, walking, and lifting up to 50 pounds
- Frequent: sitting, kneeling, reaching, pulling, pushing, and with repetitive movement of fingers, legs, arms, and hands
- Speech and Vision abilities are required.
Target Salary Range: $54,000 - 56,000 per year
Salary : $54,000 - $56,000