Host - Casino

About Bally's

Bally’s Corporation is one of the world’s leading entertainment companies, with millions of players across digital gaming platforms and traditional casino venues. Recognized for our innovation, energy, and dedication to creating thrilling gaming experiences, we were born to entertain!

A career with Bally’s means starting on a path to endless possibilities. Our growing business is searching for service-minded individuals looking for a place to build and grow, excel, and truly make a difference. So, if you want to be challenged in an exciting and fast-paced environment, this is the place for you!

Job Summary

As a Casino Host, you will support the Company’s Player Development initiatives by identifying target customers and fostering good customer relations in respect to the retention and development of identified casino patrons. This position's salary is $45,000.

Essential Functions

• Foster an environment that embodies Bally’s Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere
• Enthusiastically promote & maintain Bally’s customer-centric culture of offering superior internal/external guest service and actively building long-lasting guest relations
• Adhere to policies and procedures in accordance with regulatory requirements, Company initiatives, and organizational goals
• Perform the duties and responsibilities associated with the Illinois Gaming Board Statewide Voluntary Self-Exclusion Program
• Understanding of overall departmental/company procedures, promotions, programs, strategies, and any other relevant information pertaining to the casino operation.
• Attract, develop, and retain player patronage through personalized service
• Assist in the development of programs to increase player worth while staying within established comping guidelines
• Greet and host customers, maintaining a high standard of courtesy, friendliness, and hospitable attitude
• Arrange special events for quality customers, including, but not limited to, air and ground transportation, accommodations, and tickets to sporting events
• Maintain ongoing professional contact with established casino patrons, including phone solicitation.
• Assists with VIP lounge activities
• Perform other duties as assigned
  
  

Qualifications

• Must be 21 years of age or older
• Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board
• Must have a high school diploma or equivalent
• Must know and comply with requirements of Title 31 Bank Secrecy Act as pertains to Credit/Player Services transactions as well as all Illinois Gaming Board regulations
• Must be proficient in the entire Microsoft Suite and must be knowledgeable with casino computer systems
• High-level public relations and customer service skills are required
• Excellent written and verbal communications skills are required
• Must have a working knowledge of table games and slot machines
• Must be able to work weekends, weeknights, and holidays
  
  

Physical Demands

• Regularly required to see, talk, hear, walk, and stand
• Frequently required to use hands to handle, feel, and reach
• Occasionally required to sit or stoop
• Occasionally lift and or move up to 30 pounds
  
  

Work Environment

The work environment is fast-paced and contains bright lights, loud noise, and stressful situations.

What’s In It For You

• Competitive wages with annual performance reviews
• Comprehensive health coverage plan that includes medical, dental, and vision
• 401(K)/ Company Match
• Access Perks and Childcare discounts
  
  

The above description denotes some of the specific characteristics which are necessary to perform the principal functions of the job and are not intended to be a description of all work requirements that may be inherent in the position.

***Pass a company background investigation***

***Must be 21 years of age***