Customer Service Representative

Customer Service Representative (CSR)

Ballard Natural Gas, Heating, Cooling and Plumbing

Location: 2027 196th St SW Suite A101, Lynnwood, WA 98036

$25–$29/hr. Spiffs

Full Benefits | Growth Opportunity | High-Energy Team Environment

Ballard Natural Gas Services is growing, and we are looking for a high-performing Customer Service Representative who thrives in a fast-paced environment, communicates confidently on the phone, and knows how to turn conversations into booked opportunities.

This is not a basic call center role — we are looking for someone who can handle both inbound and outbound calls, build rapport quickly, overcome objections, and help drive revenue while delivering an outstanding customer experience.

Experience in the home service industry, trades, or Service Titan is highly preferred.

Schedule

• Full-time in office position
• Shift:
• • 8:00 AM – 5:00 PM
• Starting schedule: Monday–Friday
• Transitioning into a rotating Tuesday–Saturday schedule

Compensation & Benefits

• $25–$29 per hour DOE
• Additional Spiffs and Commission opportunities
• Full Benefits Package including:
• • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k)
  • PTO
  • Paid Holidays

What You'll Do

• Handle high-volume inbound customer calls
• Make outbound calls for follow-up, membership renewals, unsold estimates, scheduling, and lead generation
• Book service calls and maximize conversion opportunities
• Deliver exceptional customer service on every interaction
• Work closely with dispatch and operations teams
• Accurately enter customer information and notes into ServiceTitan
• Help drive revenue through strong phone and sales skills
• Maintain professionalism and urgency during busy seasons

What We're Looking For

• Previous CSR, call center, dispatch, or phone sales experience
• Home service/trades industry experience strongly preferred
• Service Titan experience is a major plus
• Strong communication and phone sales ability
• Ability to multitask in a fast-paced environment
• Positive attitude with strong customer service skills
• Reliable, punctual, and team-oriented
• Comfortable handling both inbound and outbound calls
• Strong typing and computer skills

Ideal Candidate

You are someone who:

• Enjoys talking to customers
• Can confidently ask for the appointment and close calls
• Stays calm under pressure
• Understands urgency and customer experience
• Wants to earn more through performance incentives
• Takes pride in being dependable and professional

If you are looking for a company that values performance, rewards hard work, and provides long-term career growth, we would love to talk with you.

#WATRADES