Senior Manager, Community Resources & Outreach

Ballard Food Bank’s mission is to bring food and hope to our neighbors because there can be enough for everyone. To achieve our mission, we provide access to nutritious foods through our grocery model food bank, Kindness Café, and Community Resource Hub, which encompasses financial resources, referral, and mail services that support self-sufficiency. We also advocate for food equity and justice. Our home, which opened in October 2021, serves as a Hub for Hope as it brings together food, services, and community partners in a one-stop shop. The Ballard Food Bank actively strives to be an anti-racist organization and promotes the values of diversity, equity, and inclusion in its work. 

Position Summary:

The Senior Manager of Community Resources & Outreach leads a team of staff, volunteers, and practicum students in building strong relationships with clients and supporting their paths toward self-sufficiency. The role centers community, provides trauma informed support, and ensures equitable access to resources. The team engages clients both onsite and through outreach across the community and collaborates closely with partner agencies to meet evolving client needs.

This position reports to the Vice President of Programs and works collaboratively across departments. As part of the organization’s strategic plan, the Senior Manager partners with leadership and their team to expand access to Community Resource Hub programs that strengthen community, promote self-sufficiency, and address systemic disparities. The ideal candidate will have direct service experience in Seattle/King County working with community members experiencing homelessness, behavioral health, and other systemic barriers. They will prioritize racial equity and client-centered care as part of their professional values.

Responsibilities:

• Lead and provide direct support to the Community Resource Hub team in providing community centered programming, including client advocacy (case management), outreach, community partnerships, financial assistance, mail, and other programming.
• Lead the Community Resource Hub team by onboarding, supervising, and providing ongoing support of staff and volunteers.
• In partnership with the program team, develop, implement and support programs that align with the strategic plan, organizational priorities, and ultimately provide services that respond to emerging community trends and challenges. Evaluate program impact to determine opportunities for improvement and to inform new program development.
• Engage directly with clients seeking support to understand their needs and connect them to appropriate services and resources.
• Support staff in de-escalation and trauma informed care as they work with clients to address issues across the organization.
• Collaborate with the VP of Programs and team to identify, develop, and maintain partnerships with agencies that can provide onsite and offsite services.
• Work with community stakeholders to build and strengthen continuums of care for clients.
• Foster a collaborative, trauma‑informed, and mission‑aligned team culture.
• Co-lead trauma‑informed care and de‑escalation trainings for staff and volunteers.
• Oversee the Community Resources & Outreach Team budget.
• Support advocacy efforts by elevating client voices and working with the Executive Director to advance policies aligned with organizational values.

Required Qualifications:

• Five or more years of experience working in direct service, managing staff, programs, budgets; demonstrated experience evaluating and scaling programs
• Prior experience providing direct service as a case manager, outreach worker, community navigator, and overseeing staff providing these or similar services
• Demonstrated ability to work well with individuals: experiencing homelessness, experiencing acute behavioral and physical health needs, fleeing family violence and/or sex trafficking, and/or experiencing substance use disorder while pregnant and/or parenting
• Demonstrated knowledge of systems within Seattle, King County, and Washington state that directly impact community members engaging in services
• Demonstrated understanding of de-escalation, trauma-informed care, motivational interviewing, and harm reduction principles; MSW strongly preferred
• Demonstrated ability to work well with people from all racial, cultural, social, and economic
• backgrounds with various identities and experiences, including recent immigrants and people whose first language is not English
• Demonstrated ability to maintain confidentiality, set appropriate boundaries and navigate sensitive situations with professionalism and care
• Proficiency with Microsoft Suite and experience with databases, such as HMIS
• Proficiency in Spanish, Mandarin, Cantonese, Ukrainian, or Russian a plus 
• Legally able to drive in Washington State and flexibility to be mobile to meet emergent needs

Hours:

This is a full-time position with much of the work happening Monday – Thursday during our regular business hours. This includes some evening and weekend hours for events, and programming. Ballard Food Bank currently works a 35-hour work week.  

Salary & Benefits: The starting range for this position is $90,000-$100,000 per year Ballard Food Bank provides a comprehensive benefits package including but not restricted to: Medical, dental and vision benefits; employer-matched Simple IRA; paid vacation, sick leave, and holidays.

How to apply: Please include your answer to the following question in your cover letter then submit your cover letter along with your resume, to careers@ballardfoodbank.org with Senior Manager, Community Resources & Outreach in the subject line. Please no calls or email inquiries.

• Please share how you have developed and/or engaged clients with culturally relevant services that promote access? How did you ensure their needs were addressed while prioritizing client-led care?
• Below are Ballard Food Bank’s core values. Please share which of these values resonates with you the most and why.
• Access to food is a human right, as is access to housing, education, and healthcare. Lack of access to these fundamental rights is a direct result of systemic racism and other systemic injustices that lead to poverty.  
• Every individual is worthy of respect, and we value each person’s dignity, worth, and lived experience.
• We commit to centering relationships and meeting people where they are in the moment.
• We strive to create a welcoming, intentionally inclusive environment.
• We seek to include perspectives, input, and guidance from the people we serve.
• Healthy, culturally appropriate food is critical to our community’s wellbeing.  
• We are stewards of the land. We aim to minimize our environmental footprint, promote sustainability, and support local farmers and communities to grow their own food.

Equal Opportunity Employment: Ballard Food Bank is an equal opportunity employer. We seek to cultivate a staff team that reflects the rich diversity of our community. We value a team that is vibrant, inclusive and offers a place of belonging. Applicants representing the diversity of our communities are encouraged to apply, including people of color, people with disabilities, people with lived experience, and people of diverse sexual orientations, and gender expressions.

Pay: $90,000.00 - $100,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $90,000 - $100,000