SERVICE TECHNICIAN - POWERSPORTS & LAWN

Job Description – Service Technician Level 2

Job Title: Service Technician Level 2
Department: Service
Reports To: Parts & Service Manager
FLSA Status: Non-Exempt

About Ball Equipment: As a trusted name in Lawn & Garden and Powersports for over 75 years, Ball Equipment is committed to delivering quality service and building lasting relationships. We believe in hard work, integrity, and giving our employees the tools they need to succeed in providing examplary service to our customers. Brands we represent - Polaris, CFMoto, Honda, Ferris, Exmark, Can-Am, Kubota, Cub Cadet to name a few.

Job Summary:

The Service Level Technician 2 position is an integral part of our operation. In this role, you will directly impact our dealership's success by repairing, and servicing top-tier powersports vehicles and premium lawn and garden equipment. Your expertise keeps our customers moving, and your efficiency will directly drive your earning potential through our performance rewards.

Essential Duties and Responsibilities:

• Perform repairs on units using OEM service manuals and diagnostic platforms.
• Complete routine servicing, tune-ups, and machine inspections.
• Communicate technical findings and  any additional repair recommendations to the Service Writer(s).
• Accurately record work performed on Repair Orders in LightSpeed DMS.
• Maintain a clean, organized work bay and follow all workplace safety standards. 
• Work independently to complete assigned Repair Orders in a timely manner.

Qualifications and Competencies:

• High school diploma or GED required & valid drivers license; technical training preferred
• Solid communication skills, verbal & written
• 2-4 years of service experience in powersports, lawn & garden, automotive, or related fields.
• Larger personal tool set required; dealership will supply specialty tools.
• Strong problem-solving and organizational skills.
• Factory training from any of our carried brands is a strong plus.  

Physical Demands and Work Environment:

• The ability to lift up to 75 lbs and stand for extended periods of time. This position will involve bending, stooping and reaching above shoulder/waist frequently. 
• Work will be performed in a shop environment, with moderate to loud noise. There will be exposure to outdoor weather periodically for short periods. 

Work Schedule:

• Full-time, Monday–Saturday; seasonal overtime during peak months.

What We Offer:

• Competitive pay $20-$25/hr commensurate with experience pluse monthly commission
• Advancement opportunities
• Paid holidays and PTO/Sick days
• 100% Employer Paid Health, dental, life, disability plus voluntary vision, life, long term disability benefits
• 401(k) with employer match; 100% on first 3% of wage contributed, 50% on next 2%
• Employee discounts on parts, units, and services
• Supportive and collaborative team environment
• Ongoing training and development in a growing industry

Qualifications and Competencies

• High school diploma or GED required & valid drivers; technical training preferred
• 2-4 years of service experience in powersports, lawn & garden, automotive, or related fields.
• Larger personal tool set required; dealership supplies specialty tools.
• Able to interpret OEM diagnostic systems and service procedures.
• Strong problem-solving and organizational skills.
• Advanced diagnostics (fuel, electronics, drivetrains engine mechanical) & be able to rebuild most air and water cooled small engines. 
• Multiple OEM certifications (Honda, Polaris Can-Am, Etc.) Preferred 
• Instills sufficient confidence to complete customer-pay jobs independently

Physical Demands

Work Environment

• Shop environment with moderate to loud noise.
• May work indoors and outdoors when staging or moving units.

Work Schedule

• Full-time, Monday–Saturday; seasonal overtime during peak months.

Salary : $20 - $25