Dealership Parts & Service Manager

Job Title: Dealership Parts & Service Manager | Powersports, Lawn Equipment &
Small Engine Repair
Department: Parts & Service
Reports To: Director of Parts & Service / General Manager
FLSA Status: Exempt

Summary
The Parts and Service Manager oversees the daily operations of the Parts and Service
Departments at Ball Equipment’s Richmond, MI location. Ball Equipment is a full-service
dealership providing sales, OEM parts, accessories, maintenance, and repair services
for powersports vehicles and outdoor power equipment.

This role is responsible for leading parts and service employees, delivering an excellent
customer experience, maintaining efficient department workflows, improving profitability,
and supporting manufacturer standards. The Parts and Service Manager works with a
wide range of products, including ATVs, UTVs, motorcycles, dirt bikes, snowmobiles,
lawn mowers, snow blowers, chore equipment, and small-engine outdoor power
equipment.

Current OEM brands include Polaris, Arctic Cat, CFMOTO, Honda, Cub Cadet, Gravely,
Ferris, Husqvarna, and others. The manager also uses LightSpeed DMS/CRM/POS
systems to monitor sales, repair orders, service productivity, customer satisfaction, and
department performance.

Essential Duties and Responsibilities
Leadership & Team Management
 Recruit, train, schedule, coach, and supervise Parts and Service Department
employees.
 Build a team-first culture that promotes accountability, communication, and
cross-department support.
 Provide regular feedback, coaching, and performance reviews to support
employee development and department goals.
 Help ensure the Parts and Service Departments are properly staffed and
prepared for seasonal business demands.
Customer Service & Sales
 Ensure customers receive professional, accurate, and timely support at the parts
counter and service desk.
 Oversee repair orders, estimates, warranty claims, service invoices, and work
order accuracy.

 Support growth in OEM parts, aftermarket parts, accessories, maintenance
services, repairs, and service packages.
 Help resolve customer concerns in a professional manner while protecting
customer satisfaction and department profitability.
Parts & Service Operations
 Maintain proper parts inventory levels and oversee ordering, returns, cycle
counts, and warranty-related parts processes.
 Improve scheduling, technician productivity, service turnaround time, and overall
department efficiency.
 Use LightSpeed or comparable dealership software for reporting, billing,
customer communication, and coordination between departments.
 Track key performance indicators, including fill rate, gross profit, technician
efficiency, service productivity, hours per repair order, and customer satisfaction
scores.
 Ensure compliance with OEM standards, dealership procedures, warranty
requirements, and operational best practices.
Cross-Department Collaboration
 Partner with Sales to support PDI, accessory installation, unit preparation,
service scheduling, and customer delivery expectations.
 Ensure Parts, Service, and Sales work together to provide a seamless customer
experience.
 Step in where needed to support daily operations, maintain workflow, and assist
team members during peak periods.
Competencies
 Customer Service: Builds trust with customers, communicates clearly, and
resolves concerns effectively.
 Leadership & Teamwork: Promotes accountability, collaboration, and shared
department success.
 Operational Discipline: Maintains accuracy, timeliness, and consistency across
parts and service processes.
 Product Knowledge: Understands OEM parts, accessories, maintenance
needs, and repair processes for powersports and outdoor power equipment.
 Business Acumen: Manages gross profit, labor sales, inventory accuracy,
productivity, and department performance goals.

Compensation & Benefits

Compensation:  Competitive Base Salary to $80,000 plus incentives for earning potential up to $100,000 annually.

• 100% Employer-Paid Medical, Dental, Short-Term Disability, and Life Insurance 
• Additional Voluntary Coverage Options – including Vision, Long-Term Disability, and Supplemental Life Insurance
• 401(k) Retirement Plan with Employer Match100% match on the first 3% of your contribution. 50% match on the next 2%
• Competitive Paid Time Off (PTO) package plus 6 paid holidays annually
• Ongoing manufacturer-certified and in-house training opportunities to support your growth and keep your skills current
• A team-first culture at a locally owned and trusted dealership where your contributions are valued
• Employee discounts on vehicles, parts, apparel, and service work

Qualifications
 3–5 years of management experience in powersports, outdoor power equipment,
automotive, marine, agricultural equipment, dealership, or related service
industries.

 Strong understanding of mechanical systems, OEM parts, service department
operations, repair orders, and warranty processes.
 Experience with LightSpeed DMS/CRM/POS or comparable dealership
management software preferred.
 Strong leadership, organizational, communication, and problem-solving skills.
 Proven ability to improve customer satisfaction, employee performance,
department efficiency, and profitability.
 Ability to manage seasonal workload changes in a fast-paced retail, parts, and
service environment.
Physical Demands
 Frequent standing, walking, and handling of parts, tools, and equipment.
 Must occasionally lift or move up to 50 lbs.
Work Environment
 Retail showroom, parts counter, and service shop environment with exposure to
noise, fumes, equipment, and outdoor weather conditions.
 Requires regular interaction with employees, customers, vendor representatives,
and OEM partners.
Work Schedule
 Full-time management role, including Saturdays and extended hours during
spring and summer peak seasons.
 Occasional travel may be required for OEM training, dealer meetings, and vendor
events.
Performance Indicators
Success in this role may be measured by:
 Achieving shop labor sales and gross profit goals.
 Meeting technician efficiency, productivity, and hours-per-repair-order targets.
 Maintaining parts inventory accuracy, cycle count standards, and fill rate goals.
 Maintaining high service customer satisfaction scores.
 Developing, retaining, and holding key service and parts personnel accountable.
 Ensuring compliance with OEM standards, warranty requirements, and
dealership best practices.
 Achieving department P&L; targets for Parts and Service operations

Salary : $75,000 - $100,000